岗位职责
1. Provide total administrative support to the Sales & Marketing Team.
为市场销售团队提供行政支持。
2. Be the supporting liaison person between the Sales Team and internal/external Clients.
为销售团队和内/外部客人提供联络。
3. Respond to all inquiries and requests from internal/external clients within 24 hours in a professional manner.
专业回应所有的内/外部客户询问在24小时之内。
4. Generate proposals and contracts based on information provided by supervising sales leaders.
根据销售人员提供的信息提供方案和合同。
5. Process travel arrangements, expense claims, and other administrative processes in adherence to the S.O.P set forth by designated hotel and/or Corporate Office.
根据酒店的标准操作程序安排旅程,消费报销和其他行政活动。
6. Collate reports and/or presentation materials as and when requested by the Director, Sales & Marketing.
根据市场销售总监的要求整理报告和演示材料。
7. To undertake any other projects/duties as and when assigned by Director, Sales & Marketing.
承担由市场销售总监分配的其他项目和职责。
Pays visits to
former, existing and potential
clients in view of entering into contracts with them, especially commercial
accounts.
拜访以前、现有的和有潜力的客户尤其是商业客户,与其保持联系。
Determines and recommends prospective customers by
analyzing historical and other statistical information, participation in
conducting customer interviews, and preparing customer call analysis reports.
通过分析历史或数据信息,参与客户会面和准备客户拜访分析报告,判断和推荐有潜力的客户。
Defines precisely guest requirements and ensures
that the guest services offered corresponds effectively to their requests.
明确客户需求,确定客户的需要得到了满足。
Provides after-sales service and in particular to
ensure all guests complaints are taken seriously and discussed with the
respective departments if necessary.
提供售后服务,特别要确保所有客户投诉都已被认真受理,在必要时与有关部门进行研究。
Receives the important guests who has approached in
the hotel.
在饭店接待重要客户。
Negotiate price with the clients.
与客户商讨价格。
Confirm verbal proposals in writing.
将口头建议以书面形式确认。
Ensures that all complaints are reviewed,
investigated and follow-up action is initiated.
确保所有投诉都已经过认真调查,并采取了补救措施。
Solicit group, individual, banquet and other
function business directly and jointly with other through the preparation and executive
of action plans.
通过执行计划,直接或与他人合作,争取团体、个人、宴会和其它业务。