Primary Responsibilities 主要职责
·Implement and improve standard operating procedures.
·Maintain a high standard of service skills and skills.
·Assist in organizing special events and recommending special promotion.
·Familiar with product knowledge.
·Ensure that all goods storage areas are kept in order and clean.
·Perform other relevant duties and special tasks assigned.
·执行和改进标准操作流程。
·保持高标准的服务技能和技巧。
·协助组织特殊事件和推荐特色推广。
·熟知产品知识。
·保证所有的物品存放区域保持井然有序且干净卫生。
·履行其它相关职责和指派的特殊任务。
Knowledge and Experience 知识和经验
·Minimum 10-12 months cumulative experience in hospitality/customer service, or in specific chosen area
·College or Bachelor (i.e. diploma, degree) in Hospitality or Business an asset, but all candidates are considered
·Desire to advance hospitality career, with strong ability, engagement, and motivation
·Agile and works well in fast-paced environments, willing to learn and commit to a role
·Excellent communication skills in English (+other language requirements, as applicable)
·至少累计10-12个月的酒店行业/服务行业的实习经历
·酒店管理或者相关专业的大专、本科学历,对酒店行业感兴趣的其他专业亦可考虑
·渴望在酒店行业发展职业,有足够强的能力、意愿和积极性
·应变能力强,适应快节奏的环境,愿意不断学习并且坚持
·出色的英语沟通能力(学习二外者更佳)
1、在餐饮部各部门,如中餐厅、西餐厅、大堂吧等分部门进行轮岗学习;
Rotational learning in various departments of the catering department, such as Chinese restaurant, western restaurant, lobby bar and other sub-departments;
2、协助所在部门完成工作任务,学习与严格执行每个部门的工作标准及流程;
Assist the department to complete the work task, learn and strictly implement the work standards and procedures of each department;
3、努力提高服务质量,保障优质客户体验。
Strive to improve service quality and ensure high-quality customer experience.