· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
· Replenishes guest supplies
补充客用品。
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
· Reports damage or malfunction in hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。
· Maintains equipment in proper state of cleanliness and repair
保证设备的清洁和修缮。
· Maintains a section room report
完成区域客房报告。
· Maintains a daily room checklist
完成每日客房检查工作单。
· Meets with superior and takes on daily assigned tasks
与上级会面并承担每日分配的任务。
· Reports and submits lost and found articles to superior immediately
及时向上级汇报和上交与客人遗失物品。
· Report guest complaints to superior immediately
及时向上级汇报客人的投诉。
· Reports unusual behavior/activities on floors to supervisor
向上级汇报楼层里的反常行为和活动。
· Records room status in allocated section accurately
准确记录在划定的区域内的房间情况。
· Complies with hotel’s health, safety and hygiene policy
遵守酒店的健康、安全和卫生政策。
· Creates and maintains floral arrangements
制作并保持插花。
· Carry out valet services when required including delivery of linen or processing laundry orders
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。
· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。
· Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
· Attends and participates in training sessions as scheduled
按计划参加培训活动 。
· Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序，包括但不限于：
o House Rules and Regulation酒店的规则和规定
o Health and Safety健康和安全
o Grooming仪表仪容
o Quality 质量
o Hygiene and Cleanliness 卫生和清洁
· Perform other duties as assigned.
完成其它分配的任务。
