1.Assisting the Manager with the venue’s operation.
辅助经理做好部门运营。
2.Associate duty roster and station plan.
安排员工班次及区域划定。
3.Handling of guests complains.
处理客人投诉。
4.Checking on associate discipline, grooming standards and punctuality.
检查员工履职,仪容仪表及按时出勤情况。
5.Ensuring of service standards during operations and also to give training and guidance.
服务中坚持服务标准,并提供培训及指导。
6.Checking of guests’ satisfaction and proper handling of feedback and follow-up.
调查客人满意度,正确处理反馈并跟进。
7.Performs opening duties as assigned. (Check list)
依据安排履行开档职责(检查表)。
8.Performs closing duties as assigned. (Check list)
依据安排履行关档职责(检查表)。
9.Restaurant maintenance and housekeeping.
餐厅维护及清洁。
10.To update and disseminate relevant information to associates.
更新并与员工分享相关信息
11.Associate development, counseling and resolving associate conflict
员工发展,咨询及解决员工间的矛盾。
岗位职责:
1、Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
监督所在餐厅的服务和菜单内容的提供情况,确保高品质和一致性。
2、Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
岗位要求:
1、2年相关工作经历
2、酒店管理,餐饮或相关专业的大专学历。