岗位职责 1、负责员工培训，工作职责落实； 2、 组织市场调研、编制市场销售计划、上报方案的经营预算； 3、负责落实酒店宣传和促销资料； 4、根据别墅物品配备标准，编制物品采购清单，上报系统走审批； 5、根据别墅的运营标准，结合周边别墅的具体实际，制定别墅运营的实施细则； 6、跟进OTA调价平台。

岗位职责 1、负责公寓的运营及管理工作，根据标准制定和实施部门的规章制度、运行计划、预算计划； 2、定时查阅部门的工作，督查工作进度，及时发现问题，作出处理； 3、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作； 4、保证租客顺利入住，提供良好的顾客服务，及时跟进客户缴纳公寓水电费； 5、定期检查公寓安全设施和设备，及时处理紧急安全问题; 6、协助部门负责人使公寓达到最高出租率，获取最佳的招租收入； 7、督导下属部门员工，委派工作任务，明确岗位责任，随时调整工作部署； 8、保持良好的客际关系，能独立有效地处理宾客投诉。 岗位要求 1、接人待物态度和蔼、认真细致、形象气质佳； 2、大专以上学历，有同岗位工作经验3年以上； 3、拥有丰富和前厅或客房的运营经验，具有较强的工作责任感和敬业精神； 4、能够督导员工服务质量标准、操作流程标准并对运营部各项工作实施全面监管； 5、英语流畅沟通，有较强的协调管理能力，具有一定的销售能力； 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。 福利待遇： 包食宿（含免费Wifi、洗衣机、烘干机、空调）、月休6天、十三薪、工作8小时、五险一金、部门团建、法定假、带薪年假、年度体检、生日礼物、过节福利、员工折扣。

管理协调各部门员工，对员工进行培训，维护所辖行政部门。完成公司各项营业预算。控制经营费用。维护酒店硬件设施。制定全年销售计划并实施。 1、酒店日常运营包括OTA运营； 2、全面负责酒店客房部的管理工作,负责客房部每天正常运作； 3、根据酒店的预算历史数据和现实情况,编制部门年度预算； 4、制定客房部的管理制度、操作规程、岗位职责,检查规章制度； 5、严格控制经营成本支出,对布草及制服进行季度盘点,根据酒店存量标准及时补充,控制客用品、清洁、洗涤用品的用量,避免浪费； 6、巡视各分部门,检查工作进度,抽查服务质量,确保日常工作； 7、检查所属区域的设备设施,检查当天进店VIP,确保房态处于最佳状态。

岗位职责： 1、 主要负责中高端公寓日常运营管理工作，如物品配备预算与采购，各项设备设施的安全 排查等； 2、 监督、检查门店的运营标准，员工日常工作任务指令的下达，确保接待工作的有序进行； 3、 结合项目地的具体实际，提出合理的新意与营销计划，达成门店空置房源出租工作； 4、 及时有效解决住户需求，处理住户报修、投诉等日常服务工作，做好运营突发事件的处 理； 5、 维护客户关系，组织住户活动，提升住户满意度，维护和协调周边关系。 任职资格: 1、年龄要求：25-32 周岁； 2、学历要求：统招本科及以上； 3、工作年限：2 年以上工作经验； 4、性格特征：善于沟通，工作积极，有一定抗压能力，执行力强，较强服务精神； 5、工作经验：有公寓管理、物业管理、酒店管理、连锁服务管理等经验的优先考虑。 福利待遇： 1、 工作时间：10-7 点 2、 发展空间：店长→双店店长→区域经理； 3、 月薪 9000-15000 元，另有餐补+提成+奖金； 4、 体系化培训（新人培训+成长计划培训+外部培训+拓展培训+管理领导培训）全方位助 你成长； 5、 众多 90 后“小伙伴”，拼命工作，潇洒生活，你会和一群同龄人一起 PK，努力、神采 飞扬，激情万丈； 6、 五险一金+舒适的办公环境+很 Nice 的领导+快速发展的平台+免费提供企业员工宿舍 +专业培训+岗位晋升+每年多次调薪机会+员工旅游+团建活动+节日礼物+带薪休假等等

【岗位职责】 对客户服务、质量控制、培训考核、日常经营、内部管理等方面实施服务和管理工作。包含店内管家和客房的全部工作内容。有做过中端以上酒店销售经理岗位优先考虑。 【岗位要求】 1、全面负责店内的运营管理工作，根据公司要求开展门店的销售、创收、费用控制和基础运维工作； 2、根据门店经营目标，完成门店的销售业绩； 3、采取有效措施完成门店增值服务目标； 4、按照门店费用标准，控制门店运营费用； 5、根据运营的工作规定和服务标准，开展门店的日常管理和基础服务； 6、及时掌握门店的运营状态，联系安排房间维修和保养维护； 7、负责门店内下属人员工作管理； 8、建立、维护良好的公共关系（客户关系、邻里关系、社会关系），及时处理突发事件； 9、每日及时完成门店运营数据的核实工作； 10、定期进行运营状况分析，搜集整理周边市场产品价格销售策略建议（包含二销产品）； 11、处理客户投诉，不断改善门店的管理工作； 12、积极完成上级指派的其他工作

工作职责： 根据公司要求，全面负责公寓门店的日常经营和管理工作，协助总部的各项运营政策的实施； 营业额管理：根据区域运营的要求，完成雅遇公寓的运营预算。 团队管理：根据公寓的工作规定和服务标准，对管家进行培训，开展公寓的日常管理和服务； 日常运营：及时掌握雅遇公寓的运营状态，联系安排房间的维修和保养维护。每日及时完成地区及公司要求的公寓运营信息报告；负责安排公寓所有工作人员的作息和工作分工，对第三方保安、保洁及物业的工作进行管理和检查；处理客户投诉，不断改善公寓的产品和服务质量； 成本管理：根据每年的预算控制，有效控制门店的各类成本费用。负责公寓内的物资管理、库存的管理物品采购计划和财务成本管控； 销售关系：采取有效措施保障雅遇公寓出租率和增值服务目标的实现；定期进行运营状况分析，搜集整理周边市场产品价格和公寓销售策划建议；协助和主导公寓住客活动，提高住客黏性，配合地区营销推广工作，维护和开拓公寓周边渠道； 对外关系的管理和沟通：建立、维护良好的公共关系（客户关系、邻里关系、社会关系），及时处理突发事件； 其它：确保物业各项行为符合所有相关法律规定；遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。完成上级领导交办的其他工作。 依据公司的标准及相应的法律法规，组织和协调各种资源，以达到公司所设定目标 全面负责雅遇长租公寓的租赁、运营、安全、消防、人员等工作 按期举办公寓活动， 打造活力青年社区生活方式 任职要求 酒店、旅游或经济管理类专业毕业； 3年以上长租公寓/酒店公寓/四星及以上国际品牌酒店实 际管理工作经验 具有城市级别长租公寓管理经验者优先 丰富的运营管理知识和财务知识； 熟悉当地的法律法规等规章制度； 良好的中英文听、说、读、写沟通能力（掌握多国语言 者优先）； 工作思路清晰，行事稳重干练； 高度的工作热情，极强的工作责任心； 良好的团队合作精神和沟通协调能力，能承受较强的工

1.主要负责门店的日常运营管理工作，如物品配备，预算和采购，设施设备的安排排查等。 2.监督和检查门店的运营标准，员工日常工作任务指令的下达，确保工作的有序进行。 3.结合项目的实际情况，提出合理的创意和营销计划，达成空置房源的出租。 4.及时解决住户的需求，处理住户的报修，投诉等日常服务工作，做好运营突发事件的处理。 5.维护客户关系，组织住户活动，提升住户满意度。 任职要求： 1.年龄要求：21-32周岁 2.学历要求：大专及以上 3.工作年限：3年以上工作经验 4.性格特征：善于沟通，工作积极，有一定的抗压能力，执行力强 5.工作经验：有公寓管理，酒店管理，物业管理。连锁服务管理等经验者有限考虑。 福利待遇： 1.工作时间：上六休一，早10晚7点 2.发展空间：店长-多店店长-区域经理 3.基本工资+餐补+话补+交通补助+提成+奖金，包住宿，综合月薪12-15K 4.体系化培训：新人培训+成长计划培训+外部培训+拓展培训，全方位助你成长。 5.五险一金+舒适的办公环境+快速发展的平台+专业培训+岗位晋升+每年多次调薪机会+员工旅游+团建活动+节日礼物+带薪休假。

主要职责 Main Duties     营运管理 Operational §  按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high  quality of finishing work. §  操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §  依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §  运用适当正确的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §  立即报告领班工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. §  确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. §  保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. §  落实已分配的特殊工程项目。 Carries out special projects as assigned. §  开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §  向领班/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §  协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. §  随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. §  根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §  严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §  将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.     行政 Administration §  记录每天的工作日志 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并上报“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.   总则 General §  确保部门的服务是高效、连贯，有礼貌的，符合部门操作守则所规定的标准。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。. Provides courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如果不能立即解决的，在适当的时机汇报投诉和问题，并及时跟进回馈。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  参加所有的核心培训和相关的技能培训。 Attends all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     行政 Administration §  确保餐饮部的各项活动与公司的各种政策相符合，以及在适当的时候确保酒店活动的执行。 Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  监督准备和更新部门的各中运营手册。 Oversees the preparation and update of individual Departmental Operations Manuals. §  组织安排部门的沟通交流会议，必要时保证部门的情报通告会议的有效性和执行性。 Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.     营运管理 Operational §  根据进度表开展有序的客房维修程序并监督之。 Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule. §  监督全部维护保养工作，确保主机房按照营业要求持续不断的有效运作。 Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations. §  确保所有燃料提前运抵，合理控制、贮存和使用，并建立相关的政策程序。 Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures. §  与工程部工程师沟通，协助准备周的工作时间表以协调工作量的分配。 Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer. §  检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。 Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards. §  监管并跟进特殊项目。 Supervises and carries out special projects. §  确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  有必要时积极参与设备维修事宜的讨论。 Participates and contributes in discussion related to modifications of equipment when required. §  确保工程部储物室的物资存货充足，并严格控制消耗量。 Maintains the engineering store and keeps close control on consumption of material and inventory. §  协调并制作备用零件订单以应对紧急维修并确保有充足的零件。 Prepares orders for spare parts as to maintain the par stock for emergency requirements. §  制做零件和使用品的采购清单，提供给工程部经理以保证不断货。 Submits request to the Engineering Manager for the purchases of parts and consumables. §  密切控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  监控所有设备效能，建议节能的方法以减少消耗。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  保存所有运行设备的操作手册和备用零件的清单。 Maintains a comprehensive library of manuals and spare parts list of all operational equipment. §  亲自监控所有有危险的工作，确保所有的雇员严格按照安全条例操作。 Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees. §  根据核准的功能请求表，安排人员协助处理其它部门的特殊要求。 Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets. §  关注并评估所有工程部员工的工作量和工作质量，汇报副总监/经理。 Assists in monitoring all Engineering employees on productivity and quality of work; reports to Assistant Director of Engineering/ Engineering Manager. §  与物料部跟进采购要求。 Follows up on purchasing requirements with Materials department. §  确保工程部员工遵循所有工作区域的清洁程序，保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现与相关设备及安装有关的安全反常现象，报告工程副总监/经理。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Assistant Director of Engineering/ Engineering Manager.     行政 Administration §  每日进行工作日志记录。 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并记录“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.       薪资与生产力管理 Payroll & Productivity Management §  实行效能薪水管理制度/采用灵活安排劳动力的方法。此系统基于灵活的聘用制度，招募全职和兼职雇员、多重技能和多项任务的员工。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible employee base (Full Time & Part Time employees), multi-skilling and multi-tasking. §  指导下属以确保其生产力符合凯悦国际工程部营运手册要求的标准。 Directs subordinates to ensure productivity meets Hyatt International Engineering Operations Manual requirements. §  回顾并不断寻找提高生产力的方法，确保所有员工按照高效的工作系统操作（如适用）并按照流水线的方式进行工作。 Reviews and constantly seeks productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.     人员管理 People Management §  协助招募、筛选、岗位轮替和发展工程部员工，确保员工是多面手能够完成多项任务 Assists with the development of engineering employees to work following the operational, financial, administrative philosophies and ensuring employees are multi skilled and perform multi tasks. §  亲自管理、密切监督所有工程部员工的工作职责，以确保符合政策程序和法规。 Through hands-on management, supervises closely all Technicians in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  适当授权，储备充足的人手，培训发展人员并确保营运和安全的标准。 Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  与培训经理密切合作，积极主动的了解并支持培训和公司理念，发展一支优秀活跃的部门训练团队。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Training Manager and Engineers in the training and development of employees. §  担任训练和发展员工的角色。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全了解公司规章准则，并按照此规章准则工作。 Ensures employees have a complete understanding of Rules & Regulations, and that behaviour complies. §  关注员工士气；反馈机器运作的状况和意见。 Monitors employee morale and provides mechanisms for performance feedback and development. §  执行年度工作发展计划，诚实合理的提供反馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  有效沟通工作原则，准确评估各级员工。 Effectively communicates guiding principles and core values to all levels of employees.     总则 General §  确保部门的服务是高效、优质且一致的，符合部门操作守则所规定的标准。 Ensures services provided by the Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。 Ensures all employees provide courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如若无法立即解决需汇报投诉和问题，并及时回馈和跟进。Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极提供有关员工的福利、安全和发展等方面的意见，实事求是的反馈现状。 Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  安排并确保员工参加所有的核心培训以及相关的技能培训。 Schedules and ensures employees attend all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担所有的工作职责和第二职责，并根据酒店和公司的需要作相应的调整 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     营运 Operational   § 对大堂、走廊、客房楼层和公共区域进行巡查。 Patrol lobby lounge, corridor, guest floor and public area.   § 与管理层、客人和员工进行面谈并询问，调查侵害、妨害、投诉、偷窃、暴力行为等事故。 Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro. § 对公共区域的防火区、不安全的区域、丢失和无效的安全设备进行巡查。 Patrol public fireproofing area, unsafely area, lost control or unsafely equipment. § 警告制造麻烦的人，并留意陌生的访客。 Warned someone who makes trouble, and make an attention to the stranger visitors. § 协助事故中受伤的人，并写事故报告。 Assist the person who was injured in an accident, and make an accident report. § 如发现可疑的访客，通知相关部门。 Inform correlative department immediately if found suspect visitor. § 在紧急情况下，协助对员工的管理和执行。 Assist to administer and manage our associates in emergency situation. § 对有嫌疑逃帐的客人，协助检查客人房间，确定嫌疑后，扣押客人的私人物品。 Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things. § 处理并记录安全控制数据。 Handle and record the safety control data. § 掌控并维护电子和电脑的遥控器。 Control and maintain electrical and computer remote. § 协助酒店客人和员工的营运、服务。 Assist customer and associates operation, service. § 确保所有的消防安全设备始终在指定的地方并且可以使用。 Ensure all fire equipment is available used in pointing place all the time. § 确保所有消防通道出口出没有堵塞物。 Ensure no anything materials blocking the fire passage. § 确保大堂里客人行李的安全。 Ensure guests luggage safety in lobby lounge. § 指引抵店客人到办理入住登记的地方，同时为客人提行李。 Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying. § 指引客人及来访者到任何酒店的设施。 Directs guests and visitors to any of the Hotel’s facilities. § 根据上级或前台的安排为客人运送行李。 Transports guest’s luggage according manager or front office request. § 如有机会，客人上下车时为客人开、关车门。 Opens and closes car doors for guests whenever the opportunity arises. § 为离店及抵达的客人装、卸行李。 Loads and unloads guest’s luggage for arriving and departing guests. § 为客人呼叫出租车并解答问询。 Hails taxi/ cabs and answers inquiries. § 协助阻止车辆在行车道上乱停乱放。 Assists in preventing unauthorized parking in driveway. § 确保入口处没有不受欢迎和未经许可的人员。 Assists in prevent entrance of unauthorised or undesirable persons. § 协助阻止闲散人员和不受欢迎的人随意进入酒店。 Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves. § 通过对人员进出的掌控，确保大堂的安全。 Ensure safety lobby by control person who arrive / leave hotel. § 指挥酒店车道的交通。 Establishes efficient traffic control at the Hotel driveway. § 遇到客人投诉或问题，如果不能立即解决，则向领班/副理汇报。 When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager  if no immediate solution can be found § 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. § 确保对酒店和当地的产品高度了解。 Ensures a high level of product knowledge of hotel and local area. § 确保提供高水平并持续的客户服务。 Ensures provide excellent service and durative customer service. § 确保对酒店服务的完全了解。 Ensures have a complete understanding of guest service. § 阅读所有与保安部有关的通知。 Reads all memos concerning Security.     总则 General   § 按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. § 始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. § 根据安排参加酒店培训课程，以提高工作技能和知识。 In order to improve skill and knowledge, participate all hotel/department training as required § 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. § 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. § 与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. § 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. § 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 According to Hotel, industry and company’s guideline, to response, change and implement any reasonable and additional tasks.

1、每天巡回检查各系统设备的运行情况，并做好相关记录，发现系统设备有异常情况及时进行处理并上报; 　　2、负责酒店各区域工程维修保养工作安排; 　　3、落实每日抄表工作，及时发现跑、冒、滴、漏问题，对异常情况采取处理措施，保证楼内能源的正常供应;对浪费现象提出建议和处理意见; 　　4、定期联系酒店大型设备供应商进行保养维修，如遇空调、空气能热水系统、监控设备、消防设备等出现故障，应及时联系维修方给予解决; 　　5、负责各系统机房的清洁卫生工作，保证各机房符合标准; 　　6、负责工程材料、配件的申购，做到“勤进少储”的原则，防止物料用品积压浪费，并配合财务做好每月的统计盘点工作; 　　7、负责各类维修工作，熟悉管理区域内公用配套设施、设备的种类、分布，掌握各类线路的分布、走向、位置及其维修保养的方法; 　　8、负责对公摊、住户房间、自用区域的水电抄表统计，每日15日按时向总经理提供能源统计数据; 　　9、协助完成项目的安全防火、安全检查、雨季防漏、楼宇维护、能源保障、园区管理等工作; 　　10、负责项目部工程维修人员班次排班、考勤统计工作; 　　11、督导工程人员按标准实施维修操作工作，检查维修和服务质量，做好工程人员在岗培训和新进工程人员的岗位操作培训; 　　12、检查消防设备设施是否完好，是否存在消防安全隐患; 　　13、配合安保部定期组织员工进行消防安全知识培训、消防应急预案演练; 　　14、完成上级指派的其它任务。

岗位职责 1、 根据市场营销经理的指示和部门营业目标、销售重点，制定具体的销售计划，并认真加以实施。 2、 协助部门经理进行销售预测，制订商务会议、散客、长包房客人的销售策略及销售工作计划，并加以落实。 3、 负责对潜在客户进行促销访问，与老客户保持良好关系，设法开发新客户。 4、 经授权代表酒店与客户签订商务会议散客销售协议或长包房协议，并与其他部门沟通，保证协议的顺利实施。 5、 负责处理商务市场客户的电话、传真或信函。 6、 负责酒店内使用的各种优惠卡的发放和管理工作。 7、 处理长包房、商务散客销售中的日常事务工作。 岗位要求 1、 高中以上学历，营销相关专业。经过营销专业培训或持相关专业证书。 2、 掌握一定的财务及营销专业知识。 3、 有一定的文字能力，语言表达能力强。 4、 思维清晰，有较强的沟通能力、理解能力及敬业精神、团队意识。 5、 熟练掌握一门外语，听、说、写流利。熟练使用办公自动化软件及网络。

标准的实施 Implementation of Standards   §  根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。 To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up. §  充分、正确地使用Delphi。 To fully and correctly use Delphi . §  根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。 To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.     客户服务 Customer Service   §  与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。 Together with your Event Sales Team, to be primarily responsible for converting all incoming leads. §  回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。 To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt §  如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。 Where required, to handle last minute leads from enquiry to conversion to the day of the event. §  实施电话销售活动，以发现新的商业机会。 To undertake telemarketing activities to identify new business opportunities where required. §  在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。 To follow the Hyatt Standards in relation to the conversion of Event leads. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brand promise and provide exceptional client service at all times. §  为其它部门的内部客人提供礼貌而专业的服务。 To provide courteous and professional service to our internal customers in other departments.     或者客户服务（会议宴会策划主任） OR Customer Service (Event Planning Executive)   §  在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。 Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client. §  如果需要，处理紧急的电话询价，转换为执行活动。 Where required, to handle last minute leads from enquiry to conversion to execution §  寻求个人“重复业务”联系，将电话询价转换为执行活动。 To look after personal ‘repeat business’ contacts from enquiry to conversion to execution §  遵守与会议宴会相关的凯悦标准。 To follow the Hyatt Standards in relation to Events. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brand promise and provide exceptional client service at all times   §  为其他部门的内部客人提供礼貌而专业的服务。 To provide courteous and professional service to our internal customers in other departments     收益 Profitability   §  实现分配的收入目标。 To meet your designated revenue targets. §  协助准备和定期更新部门预算。 To assist with the preparation and regular update of the departmental budget §  通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。 To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services     销售和市场营销 Sales and Marketing   §  对于各种形式的客户演示，充分使用正确的影像、演示材料及经批准的销售语。 To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations     学习和发展 Learning and Development   §  负责自身的学习及发展。 To take responsibility for your own learning and development §  完成初步个人学习计划，并利用可在凯悦内获得的大量的学习和发展机遇。 Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt §  通过大量的阅读并接触其他豪华品牌和服务的潮流趋势，来提升自身的品味及风格。 To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services §  负责不断学习酒店餐饮产品及服务的各方面的知识。 To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service     会议 Meetings   §  根据需要参加（和准备）日常例会、会议宴会确认会及其他会议。 To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required

配合上级工作安排 遵守门店规章制度

主要职责 Main Duties  procedures. 营运 Operational §  使用新鲜产品，以确保始终向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §  确保根据所设定的政策和方针，尽量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §  烹制并确保根据菜单和配方准备食品，以确保食品质量达到凯悦酒店集团标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §  严格执行食品分摊政策以便能有效的控制成本。 Strictly adheres to food apportionment policy to effectively control costs. §  在厨师长的指导下，乐于学习及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §  为客人提供新鲜食物，即使是最后一分钟准备，也要坚持保证食物的高品质，充分体现餐厅风格及经营理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §  密切监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §  观察食物准备及烹饪的方法、食物的分量规格及食物的装饰，确保食物按照规定标准准备。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  在食物装盘及服务前，对食物进行检查。 Tests cooked food before plate-up and service. §  确保所有厨房设备的干净整洁。 Ensures the cleanliness of all kitchen equipment. §  确保所有厨师在操作中使用正确的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §  确保所有厨师正确、安全地操作食品加工机器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §  确保工作场所始终干净整洁。 Ensures the cleanliness of the work areas at all time. 薪资及生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这基于一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理 People Management §  协助引导员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有厨师进行紧密督导。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌、专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     营运 Operational   §  根据不同的要求，切配各种肉类和蔬菜。 Cuts various meats and vegetables as per established specification. §  根据菜单和客人的数量来烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. §  从仓库领取原料并保存好记录。 Collects supplies from stores and keeps records and accounts. §  组织干货及蔬菜的储存。 Organises the storage of dry goods and vegetables. §  一贯向客人提供高品质并展现餐厅理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. §  严格执行食品分摊政策以控制成本。 Strictly adheres to the food apportionment policy to control costs. §  严格遵照食品准备及烹饪的方法、食物的分量规格及食物的装饰要求，确保食物按照规定标准准备。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  保持厨房的干净整洁并严格遵守酒店的卫生标准。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. §  始终保持厨房所有设备的干净整洁。 Maintains the cleanliness of all kitchen equipment at all times. §  及时报告任何食品加工设备的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.  

配合上级工作安排 按照公司sop出餐标准进行出餐 遵守门店规章制度

菜品生产管理 成本控制 安全生产食品卫生的管理 产品陈列

菜品生产管理 成本控制 安全生产食品卫生的管理 产品陈列