JOB OVERVIEW职位概述 •Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis. The Income Auditor produces the daily revenue report and reconciles all revenues against cash banked and accounts receivable movements for each day. The Income Auditor also ensures that all revenues are recorded and reported on a daily basis and all control procedures are in place relating to the income process. 负责确保酒店所有的营业收入被准确记录，任何账目的出入及时予以汇报。收入审计员负责制作每日的收入报告，按照营业收入核对存入的现金，每天应收账款的流动。此外，日审员还负责确保营业收入每天被记录并报告，并执行与收入程序相关的管理制度。 •Enforce and maintain credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital. 执行和维护信贷与收款制度和程序，通过减少坏帐的出现和提高运作资本使酒店的利润最大化。 DUTIES AND RESPONSIBILITIES工作职责 •To check all Daily Food & Bevage Revenue and front office revenue All revenue must be in accordance with Finance Policy 审核每天的餐饮收入和前台收入,所有收入必须遵循财务制度 •Ensure promotion related system set up must be in accordance with Finance Policy 确保酒店所有的促销时系统的设置符合财务制度 •To prepare Monthly End Closing 完成每月的月底结账 •Audits daily collection of the General Cashiers Summary against the bank in slip 审核每日总出纳的汇总表与存款单是否一致。 •Monitor and pursue collection of overdue accounts 监控并跟进逾期未付账户的收款 •Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts 每月进行坏账清单审核，并为每月的坏账准备金准备坏账收回可能性分析 •Prepare management reports for month end analysis and provide documentation for credit meeting 为月末分析准备管理报告，并为信贷会议提供文件 •Review provision, write-offs and other adjustments immediately prior to month end 月底前审核当月计提的坏帐准备，坏帐注销及其它调整 •Conduct monthly credit meeting with relevant IHG team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up 与洲际集团相关人员组织月度信贷会议，突出当月信贷实施情况，坏账和员工挂帐显著的情况，并对任何涉及跟进的账目进行讨论 •Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable 协助准备和提供准确和最新的财务和运营信息，重点强调应收帐款的帐龄 •Assists in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions 协助按照洲际酒店集团的规章制度，公共会计准则和当地适用条款的规定执行和维护认可的会计工作准则和会计程序。 •Audits and reconciles advance payments and ensures payments have been applied 审查核对预付款项，确保付款到位。 •Reconciles revenues on a daily basis via back up page 核對每日收入是否与备份相符。 •Performs various special projects as requested and assigned by management 按管理层要求和安排执行各种特殊项目。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •Proficient in the use of Microsoft Office 熟练使用微软办公软件 •Good writing skills 良好的写作技能 Qualifications – 学历 •Vocational Certificate in Accounting or related field. 具有会计或相关领域的职业证书。 Experience – 经验 •3years experience in income audit, or accounts receivable position, or similar; or an equivalent combination of education and work experience 三年收入审查或应收帐职位或类似职位的工作经验；或与此相当的教育和相关工作经验结合的背景

Operation Manager Mandarin Oriental Sanya is looking for an Operation Manager to join our Finance Department team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies. About the job Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Operation Manager is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel. This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards. As Operation Manager, you will be responsible for the following duties: * Support company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement * Develop, communicate and monitor compliance by all departments with hotel credit policies. * Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer contracts. Reconcile Master accounts for in house conferences daily where appropriate. * Review “High Balance” report for in house guests daily and liaise with front office department for any action required. * Monitor and pursue collection of overdue accounts to ensure receivable balances remain within hotel credit terms and approved credit limits. Liaise with Financial Controller in relation to any balances of concern. * Review city ledger to identify any short payments by clients. Investigate and take necessarily follow up action, including timely processing of any rebates required after approval is obtained. * Prepare collectability analysis for monthly doubtful debt provision calculation. * Arrange monthly credit meeting highlighting monthly performance, bad debts, permanent folio, staff accounts outstanding and discuss any accounts causing concern for follow up and prepare document minutes of meeting. * Respond to and resolve accounts receivable, credit card and commission queries on a timely basis. * Ensure invoices are issued to clients on a timely basis, including any hotel retail space tenants, and together with appropriate supporting documentation. * Ensure daily cheque list processed by Accounts Receivable is reconciled to cheques received by General Cashier. Ensure payments are applied correctly within City Ledger and Guest Ledgers and Advance Deposits Ledger. * Prepare travel agent commissions for payment on a timely basis. * Print and file month end reports for city ledger, guest ledger and advance deposits. * Ensure statements are sent to clients with outstanding receivable balances monthly. * Process applications for credit facilities for companies, groups, functions, etc. * Respond to and resolve accounts queries in conjunction with accounts receivable. * Action daily charge requests from reservations and front desk. * Respond to and resolve accounts queries, if consistent pattern emerges in relation to rates for example – ascertain cause and take corrective action, e.g. improve communication with sales and reservation * Reconcile payment discrepancies and take action to resolve any; Never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating. * Follow up on overdue accounts to legal actions if necessary. * Prepare management reports for month end analysis (A/R Analysis) and to provide documentation for Credit Meeting * Perform any tasks as assigned by the Management As Operation Manager, we expect from you: Strong interpersonal and problem-solving abilities. Excellent Hotel product knowledge. Highly responsible & reliable. Works well under pressure in a fast-paced environment. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, always remaining calm and courteous. English language skills Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’re Fans. Are you?

审核每天的餐饮、前台收入和其他账单，所有账单必须遵循财务制度。 确保酒店所有的促销时系统的设置符合财务制度。 完成每月的月底结账。 审核每日总出纳的汇总表与存款单是否一致。 监控并跟进逾期未付账户的收款。 每月进行坏账清单审核，并为每月的坏账准备金准备坏账收回可能性分析。 为月末分析准备管理报告，并为信贷会议提供文件。 月底前审核当月计提的坏帐准备，坏帐注销及其它调整。 与洲际集团相关人员组织月度信贷会议，突出当月信贷实施情况，长账龄、坏账和员工挂帐显著的情况，并对任何涉及跟进的账目进行讨论。 协助准备和提供准确和最新的财务和运营信息，重点强调应收帐款的帐龄。 协助按照洲际酒店集团的规章制度，公共会计准则和当地适用条款的规定执行和维护认可的会计工作准则和会计程序。 审查核对预付款项，确保付款到位。 核對每日收入是否与备份相符。

【岗位职责】 1、全面负责酒店日常运营管理工作，监督前台、客房、餐饮、工程及安保等部门的服务标准与操作流程，确保各部门高效协同运作。 2、制定并执行运营预算，控制成本支出，分析经营数据，提出改进措施以提升客房出租率、餐饮上座率及整体收益。 3、处理宾客投诉及突发事件，优化服务流程，持续提升客户满意度与网评口碑。 4、负责员工排班、培训与绩效考核，营造积极团队氛围，确保人力资源匹配运营需求。 5、定期巡查酒店设施设备及公共区域，协调维护保养与安全巡检，保障运营安全及资产完好。 【岗位要求】 1、具备优秀的领导力与团队管理能力，能有效激励员工并推动工作执行。 2、沟通协调能力强，善于跨部门协作及处理复杂客诉。 3、熟悉酒店行业运营模式，了解前台、客房、餐饮等基本工作流程。 4、具备成本控制与数据分析意识，能基于报表发现问题并制定改善方案。 5、责任心强，抗压能力佳，适应弹性工作时间及酒店现场管理节奏。 6、有国际品牌酒店从业经历或相关管理经验者优先。

【岗位职责】 1. 统筹酒店全盘账务，审核前厅营收、夜审报表、OTA对账、挂账协议账单，核对客房、餐饮、小商品每日营收，杜绝跑账、漏账、错账 ； 2. 审核报销单、采购单据、费用凭证，规范入账，按期完成月末结账、计提摊销，出具资产负债表、利润表、现金流量表； 3. 应收款管控：跟进协议单位、旅行社欠款对账与回款，定期清理陈年挂账，加速资金回笼。 4. 管控客房耗材、餐饮食材、酒水成本，审核供应商对账与付款申请，把控采购价格、损耗率，出具月度成本分析； 5. 组织月度仓库、酒水、固定资产盘点，建立资产台账，盘亏盘盈查明原因并落地整改，做到账实相符； 6. 审核采购合同、零星支出，优化付款审批流程，严控不合理开支。 【岗位要求】 1、具备财务相关专业背景，熟悉酒店财务运作流程； 2、有较强的财务分析能力和数据处理能力； 3、熟练使用财务软件及办公软件； 4、具备良好的沟通能力和团队管理能力； 5、工作细致认真，责任心强，能承受一定的工作压力。

1. 负责酒店财务运营的日常管理，各种报表审核，信贷等工作。 2. 监督并优化酒店财务流程，确保财务数据的准确性和及时性，提高运营效率。 3. 协调与各部门的财务对接，提供财务支持与建议。 4. 监控酒店收入、支出及现金流状况，定期提交财务运营报告，并提出改进建议。 5. 确保财务操作符合国家相关法律法规及酒店内部财务制度，防范财务风险。 6. 参与酒店年度审计工作，配合内外部审计机构完成审计任务。

【岗位职责】 1. 全面负责管理酒店的所有财务运作业务 Fully responsible for managing all financial operations of the hotel. 2.对资金结算，业务的资金划拨，进行审核监督 Audit and supervise the settlement of funds and the transfer of business funds. 3.协调与代销机构、托管银行、资金结算银行等外部机构以及酒店其他部门的业务往来 Coordinate business dealings with external institutions such as sales agencies, custodian banks, fund settlement banks, and other departments of the hotel. 4.确保酒店的所有收入入账清晰准确,提供完整准确平衡的收入报表 Ensure that all hotel revenue is recorded clearly and accurately, and provide complete, accurate, and balanced revenue reports. 5.处理财务总监指示的所有财务相关事宜 Handle all financial related matters instructed by the Director of Finance. 【岗位要求】 1、财经类相关专业优先，持有会计从业资格证或初级以上职称者更佳。 Candidates with finance‑economics‑related majors are preferred; possession of Accounting Qualification Certificate or junior‑level and above professional titles is a plus. 2、熟悉酒店财务运作模式，具备较强的账务处理及数据分析能力，能独立完成全盘账务。 Familiar with hotel financial operation mode, proficient in accounting processing and data analysis, capable of independently handling full‑set accounting books. 3、熟练使用财务软件及办公软件，尤其Excel高级功能。 Proficient in financial software and office applications, especially advanced functions of Excel. 4、具备较好的沟通协调能力，能跨部门推动财务制度执行，抗压能力强。 Possess excellent communication and coordination skills, capable of driving the implementation of financial systems across departments, and resilient under work pressure. 5、工作细致严谨，责任心强，注重团队合作与结果导向。 Meticulous and rigorous in work, strong sense of responsibility, team‑oriented and result‑driven. 6、有酒店行业财务经验者优先考虑。 Prior experience in hotel finance is preferred.

【岗位职责】 1. 全面负责管理酒店的所有财务运作业务 Fully responsible for managing all financial operations of the hotel. 2.对资金结算，业务的资金划拨，进行审核监督 Audit and supervise the settlement of funds and the transfer of business funds. 3.协调与代销机构、托管银行、资金结算银行等外部机构以及酒店其他部门的业务往来 Coordinate business dealings with external institutions such as sales agencies, custodian banks, fund settlement banks, and other departments of the hotel. 4.确保酒店的所有收入入账清晰准确,提供完整准确平衡的收入报表 Ensure that all hotel revenue is recorded clearly and accurately, and provide complete, accurate, and balanced revenue reports. 5.处理财务总监指示的所有财务相关事宜 Handle all financial related matters instructed by the Director of Finance. 【岗位要求】 1、财经类相关专业优先，持有会计从业资格证或初级以上职称者更佳。 Candidates with finance‑economics‑related majors are preferred; possession of Accounting Qualification Certificate or junior‑level and above professional titles is a plus. 2、熟悉酒店财务运作模式，具备较强的账务处理及数据分析能力，能独立完成全盘账务。 Familiar with hotel financial operation mode, proficient in accounting processing and data analysis, capable of independently handling full‑set accounting books. 3、熟练使用财务软件及办公软件，尤其Excel高级功能。 Proficient in financial software and office applications, especially advanced functions of Excel. 4、具备较好的沟通协调能力，能跨部门推动财务制度执行，抗压能力强。 Possess excellent communication and coordination skills, capable of driving the implementation of financial systems across departments, and resilient under work pressure. 5、工作细致严谨，责任心强，注重团队合作与结果导向。 Meticulous and rigorous in work, strong sense of responsibility, team‑oriented and result‑driven. 6、有酒店行业财务经验者优先考虑。 Prior experience in hotel finance is preferred.

备注：休要有酒店信贷方面的经验 1. Fully responsible for managing all financial operations of the hotel.全面负责管理酒店的所有财务运作业务 2.Audit and supervise the settlement of funds and the transfer of business funds.对资金结算，业务的资金划拨，进行审核监督 3.Coordinate business dealings with external institutions such as sales agencies, custodian banks, fund settlement banks, and other departments of the hotel.协调与代销机构、托管银行、资金结算银行等外部机构以及酒店其他部门的业务往来 4. Ensure that all hotel revenue is recorded clearly and accurately, and provide complete, accurate, and balanced revenue reports.确保酒店的所有收入入账清晰准确,提供完整准确平衡的收入报表 5.Handle all financial related matters instructed by the Director of Finance.处理财务总监指示的所有财务相关事宜

【岗位职责】 1、严格执行公司管理和会计制度，公司费用报销的整理、财务审核和监督工作； 2、严格按公司管理制度开具各种票据、使用印鉴； 3、报税、整理、装订记账凭证及财务文档管理； 4、 完成上级交办的其他工作。 【岗位要求】 1、有财务相关工作经验或财务相关专业毕业，有经验会计优先； 2、会使用财务软件和office办公软件。 3、爱岗敬业，严谨踏实，有良好职业操守，责任心强，工作细致手脚麻利，做事有条理。 4、有良好的学习能力，善于处理流程性事务，执行能力强； 5、能承受较大工作压力，有良好的沟通能力和团队精神。

岗位内容 1. 负责酒店财务收支、成本核算及内部控制体系的日常审计监督，确保各项业务合规合法。 2. 审核每日营业收入报表、应收账款及前台收银账目，核对OTA平台佣金、宴会定金及挂账款项的准确性。 3. 定期盘点客房消耗品、餐饮原材料及固定资产，分析差异原因并提出整改建议，控制运营成本。 4. 编制审计工作报告，识别财务风险点与流程漏洞，向管理层提交改进方案并跟踪落实情况。 5. 配合外部审计机构及集团总部的年度审计工作，提供所需资料并协助完成审计报告。 岗位要求 1. 大专及以上学历，财务管理、会计学、审计学等相关专业，持有相关证书者优先。 2. 5年以上财务或审计工作经验，其中至少2年酒店行业同等岗位经验，有国际联号酒店背景者优先。 3. 精通酒店财务系统（如Opera PMS、BSS等）及办公软件，熟悉国家财税法规与酒店行业会计准则。 4. 具备严谨的逻辑思维能力与风险敏感度，能独立完成审计项目并出具专业报告。

【岗位职责】 1、负责酒店票务的整体运营与销售，筛选、洽谈票务资源。 2、维护票务价格、库存、有效期，确保票源稳定、价格合理。 3、负责酒店大堂/前台票务销售、咨询、出票、取票服务。 4、为住客提供行程建议、票务咨询，处理客人订票、取票、退票、改期、投诉等服务，提升票务服务满意度。 5、负责对账、结算、库存、报表与成本控制。 6、管控票证真伪，杜绝假票、漏票、超售。 7、遵守酒店财务制度与票务合作协议，制定高峰期应急预案。 【岗位要求】 1、大专及以上学历。 2、5年以上项目运作管理和财务方面相关工作经验。 3、熟练使用电脑等相关办公软件。 4、有一定的文字组织与表达能力。 5、敬业、责任心强。 6、有多业态项目管理经验。

【岗位职责】 1、负责酒店日常收入审计工作，确保所有收入准确无误地记录和核对 2、审核酒店各部门的收入报表，及时发现并纠正差异和错误 3、监督并确保酒店收入相关政策和流程的合规执行 4、定期编制收入审计报告，分析收入数据并提出改进建议 5、协助财务部门完成月末结账和年度审计工作 6、与其他部门沟通协调，解决收入相关的财务问题 【岗位要求】 1、具备财务、会计或相关领域的知识背景，有使用过Opera、Ngpms经历优先； 2、熟悉酒店收入审计流程及相关财务系统操作 3、具备较强的数据分析能力和逻辑思维能力 4、工作细致认真，责任心强，能够承受一定的工作压力 5、良好的沟通能力和团队协作精神 6、有酒店行业工作经验者优先

【岗位职责】 1、负责酒店信用管理，为酒店利益提供保护。 2、审核餐饮、前厅和住店客人的信用政策，尽量减少过期未付的账款以控制应收账款。 3、每月进行应收账账龄分析并对长期未能收回的款项准备行动计划。 4、审核前一晚夜审的操作程序是否被相应的完成，分类账是否已被结平，是否已修改系统日期，及生成相应的报表并分派给指定的同事。调查并向财务总监报告在夜审计中发现的任何差异。 5、根据酒店要求的格式和需要的信息编制和分派每日收入报告、汇总表、计划表等。 6、需要时参加运作部门及财务会议，准备相关运作程序。 【岗位要求】 1、大专以上学历。 2、熟悉酒店相关政策方针。 3、熟练使用电脑等相关办公软件。 4、较强的沟通技巧。 5、有耐心、高度责任感并且积极的应对各种问题。

【岗位职责】 1、全面负责管理酒店的所有项目财务运作业务。 2、对资金结算，业务的资金划拨，进行审核监督。 3、协调与代销机构、托管银行、资金结算银行等外部机构以及酒店其他部门的业务往来。 4、负责酒店的资本运作，融资管理，完善酒店治理并加以推行实施。 5、配合高层工作，以及开展IPO工作。 【岗位要求】 1、大专以上学历。 2、2年以上项目运作管理工作经验。 3、熟练使用电脑等相关办公软件。 4、有一定的文字组织与表达能力。 5、敬业、责任心强。 6、有多业态项目管理经验。

【岗位职责】 1、负责管理客人、旅行代理人、信用卡公司、兄弟酒店、业主，同事和其他应收帐。 2、管理但不仅仅限于交易核对，附件，发出收款通知和必要的催款信。 3、确保所有酒店的每天收入得到控制，提供完整且准确平衡的报表。 4、审核所有从餐厅、前台等终端转到后台的应收帐是否正确且附有相应的支持文件。 5、确保熟悉信用卡的各种制度使信用卡的使用符合标准。 6、收集、处理以及分析酒店的应收帐龄，并跟进长期的未结帐。 7、调整并纠正酒店运作中的漏点，做好内部审计工作，协助相关部门作出相应的调整和改正。 8、保持完好的各类资料进行存档以备查询和审计。 9、确认餐厅和大堂吧收入报告和付款明细与收银系统记录一致。 10、完成上级领导安排的其他工作任务。

岗位职责：1、主要负责Income及AR方面管理及运营；2、精通万豪集团各项Audit标准及内容；岗位要求：1、万豪集团财务经验优先；2、2年以上项目运作管理工作经验；3、熟练使用电脑等相关办公软件；4、接受主管/副经理升职

【岗位职责】 1、全面负责管理景区及酒店的所有项目财务运作业务。 2、对资金结算，业务的资金划拨，进行审核监督。 3、协调与外部机构以及酒店其他部门的业务往来。 4、负责管理酒店项目的收银、审计、信贷等方面的运作事宜。 5、负责出具审计报告、召开审计/信贷会议及给经营部门提供建设性意见。 6、财务经理和总监交办的其他事项。 【岗位要求】 1、大专及以上学历。 2、2年以上项目运作管理工作经验。 3、熟练使用电脑等相关办公软件。 4、有一定的文字组织与表达能力。 5、敬业、责任心强。 6、有多业态项目管理经验。

【岗位职责】 1、全面负责管理酒店的所有项目财务运作业务。 2、对资金结算，业务的资金划拨，进行审核监督。 3、协调与代销机构、托管银行、资金结算银行等外部机构以及酒店其他部门的业务往来。 4、负责酒店的资本运作，融资管理，完善酒店治理并加以推行实施。 5、配合高层工作，以及开展IPO工作。 【岗位要求】 1、大专以上学历。 2、2年以上项目运作管理工作经验。 3、熟练使用电脑等相关办公软件。 4、有一定的文字组织与表达能力。 5、敬业、责任心强。 6、有多业态项目管理经验。