About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
Fully understand the Four Seasons brand philosophy and core values, follow these service standards and apply them to the Spa department.
充分熟悉并掌握四季酒店的品牌理念和核心价值，遵循这些服务标准并运用到Spa部门。
What you will do
Fully understand the contents of the Four Seasons Hotel Hangzhou Employee Handbook
完全理解杭州四季酒店员工手册的内容。
To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
全面理解并遵守酒店政策及消防、卫生、健康和安全。
Fully understand the Four Seasons brand philosophy and core values, follow these service standards and apply them to the Spa department.
充分熟悉并掌握四季酒店的品牌理念和核心价值，遵循这些服务标准并运用到Spa部门。
To report to work, punctually, wearing uniform and name tag at all time.
报告工作，守时，上班时穿着制服并佩戴名牌。
To maintain a high standard of personal appearance and hygiene at all time by adhering to the Four Seasons grooming standard.
保持高标准的个人形象和卫生，随时遵循四季的仪容仪表。
To have a proper body gestures and oral expression at all time
得体的肢体语言和清晰的口头表达能力在任何时间
To follow Standard Operation Procedures (SOP) at all time.
遵循标准超作规程（SOP）
To takes direction from management, regarding operational issues.
对于运营方面的问题，要服从上级管理
To attend and actively participate in training sessions
积极参加培训课程
To report any suspicious looking persons or packages that are delivered, dumped or found in the hotel to the supervisor or security.
发现可疑人物或包裹在酒店及时汇报给主管或保安。
To keep himself/ herself up to date on the knowledge of the hotel facilities, products and service on offer.
保证个人对酒店所有设施、产品及服务的全新了解，以便及时提供给客人
To ensure high standards and cleanliness in the Spa
确保Spa达到高标准的清洁卫生。
To report any maintenance issues to the Supervisor or Spa Manager to ensure a smooth operation.
及时向经理或主管报告任何的维修保养问题确保运营平稳。
To keep himself / herself up to date with the Satisfaction and Loyalty Tracking (SALT) and seek to positively increase these result.
及时查看SALT分数,并积极发现问题，提高水平
To provide courteous, efficient and professional service at all times.
任何时候遵守礼仪，高效和专业的提供服务
To notify Spa manager immediately for any guest complaint, as well as taking ownership on guest inquiry.
及时汇报客人投诉问题，以及采取主人身份回答客人的询问
To coordinate with Spa Reception to ensure a smooth booking procedure.
协助前台确保预定通畅
Follow property specific procedures for handling emergency situations (e. g; evacuations, medical emergencies, natural disasters) ．
按照程序处理所有紧急情况(逃生, 医疗急救, 自然灾害)。
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines．
根据酒店的安全规章制度, 保障各仓库安全洁净.
Maintain awareness of undesirable personal on property premises．
保持强烈的对客人个人财产的维护.
What you bring
Basic English 基础英语
At least middle school graduate中学学历以上
Recognized qualification in a Beauty Therapy or Massage Course
认可的美容证书
2 years of experience at 5 stars hotel
2年以上5星级工作经验
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
40
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