Managing
Day-to-Day Room Service Operations
管理客房送餐的日常运作
·Supervises and manages
employees. Manages all day-to-day operations. Understands employee positions
well enough to perform duties in employees' absence.监督和管理员工。管理所有的日常运作。了解员工的工作岗位，能够在员工缺席的情况下履行职责。Ensures property policies are administered fairly and consistently.确保财产政策得到公平和一致的管理。
·Communicates areas in
need of attention to staff and follows up to ensure follow through.
与员工沟通需要关注的地方，并跟进以确保贯彻执行。
·Supervises daily shift
operations and ensures compliance with all Room Service policies, standards and
procedures.监督每天的工作并确保所有客房服务政策，标准和程序的执行。
·Supervises staffing
levels to ensure that guest service, operational needs and financial objectives
are met.监督员工水平，确保客人服务、运营需求和财务目标得到满足。
· Utilizes interpersonal
and communication skills to lead, influence, and encourage others; advocates
sound financial/business decision making; demonstrates honesty/integrity; leads
by example. 运用人际关系和沟通技巧去领导、影响和鼓励他人;提倡健全的财务/业务决策;演示了诚实、正直;领导以身作则。
·Encourages and builds
mutual trust, respect, and cooperation among team members.鼓励并建立团队成员之间的相互信任、尊重和合作。
·Serves as a role model
to demonstrate appropriate behaviors.充当行为榜样，展示适当的行为。
·Provides guidance and
direction to subordinates, including setting performance standards and
monitoring performance.为下属提供指导和指导，包括制定绩效标准和监控绩效。
·Develops specific goals
and plans to prioritize, organize, and accomplish your work.制定具体的目标和计划，按优先级排列、组织和完成工作。
·Ensures and maintains
the productivity level of employees. 确保并保持员工的生产力水平。
·Provides the
leadership, vision and direction to bring together and prioritize the
departmental goals in a way that will be efficient and effective.提供领导、愿景和方向，将各部门的目标整合在一起，并以高效和有效的方式对其进行优先排序。
·Celebrates successes
and publicly recognizes the contributions of team members.庆祝成功，并公开认可团队成员的贡献。
· Communicates
performance expectations in accordance with job descriptions for each position.根据每个职位的工作描述，沟通绩效预期。
·Ensures that regular
on-going communication is happening with employees to create awareness of
business objectives, communicate expectations, recognize performance and
produce desired results.确保与员工进行定期的沟通，以建立对业务目标的认识、沟通期望、认可绩效并产生预期结果。
·Establishes and
maintains open, collaborative relationships with employees and ensures
employees do the same within the team.与员工建立并保持开放、协作的关系，并确保员工在团队中也这样做。
·Observes service
behaviors of employees and provides feedback to individuals.观察员工的服务行为，并向员工提供反馈。
· Solicits employee
feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.征求员工的反馈意见，采用“门户开放”的政策，审查员工满意度结果，以发现并解决员工的问题或担忧。
·Strives to improve
service performance. 努力改善服务绩效。
·Supervises service
behaviors of employees and provides feedback to individuals.监督员工的服务行为，并向员工提供反馈。
