● Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
管理客房库存，以达到入住率、平均房价和收入的最佳结果，审查每日预订的准确性，各部门和来源的房价合规性，必要时关闭系统和房价可用性。
● Train, develop, and motivate staff to increase productivity.
培训，开发和激励员工以提高生产力。
● Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.
参与员工招聘，组织对在职的所有工作人员进行每月培训，通过监督和管理以确保客户的满意度和遵守凯宾斯基的服务标准。
● Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
与其他部门及常客保持良好协作关系，确保客人的需求得到满足，并转达有关部门提供服务。
● Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
检查My Fidelio, OCM和PMS的可用性，确保高收益部门有足够的库存。
● Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
确保所有可出售的合同价格在所有系统中加载，以便预订部使用。
● Ensure all internal package breakdowns are loaded and in line with financial department.
● Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
监督预订员的日常工作，包括预定增加，旅行社佣金，工作人员对客户的答复，等等。
● Control no show and late cancellation charges.
控制未到和逾期取消费用。
● Update Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable.
在企业的设计中更新配置/信息/确认函设立，如适用。
● Ensure that the team is aware of the internal credit policy.
确保团队了解内部信贷政策。
● Follow up on lost business and bring information about them to the knowledge of the department superiors.
跟进失去的业务，并把它们的信息给部门上级。
● Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
要密切跟进竞争者酒店的发展（出租率、改建、特价活动、主题活动等）。
● Spot-check reservations made the previous day and check all VIP arrivals.
抽查预定的前一天，检查所有抵达贵宾。
● Prepare reports on a monthly basis.
准备每月报告。
● Maintain all reservation standards.
保证所有预订标准。
● Keep department informed of all changes in systems or procedures.
保持部门的信息在系统或程序里的实时更新。
● Monitor reservation pick-up for the coming months.
监控未来几个月预定部团队入住系统审批。
● Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
部门内的员工生产力和士气的最大化，始终保持酒店内的准则和地方性纪律。
● Test calls LQA / IFH results > 85%.
LQA/ IFH结果高于85％。
● Maintain an internal up sell program for the Reservations department (benefits / team competition).
维护预订部的内部销售计划(福利/团队竞争)。
● Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
根据不同的业务水平安排员工，以最大限度地提高生产力和减少工资成本。
● Select and recruit suitable employees for the department using prescribed set of policies and procedures.
根据规定的政策和程序为部门选择和招聘合适的员工。
● Conduct annual performance evaluations.
进行年度绩效评估。
● Perform any other duties as assigned to him/her by management.
执行分配给他/她的其他职责
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