· 与确定客户建立和维持稳固的关系。
Establishes and maintains strong relationship with the established clientele.
· 与宾客服务部门密切合作,确保满足宾客的要求和期望。
Liaises and works closely with the Guest Services Department ensuring guest's requests and expectations are being met.
· 与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintains positive guest and colleague interactions with good working relationships.
· 处理所有商务和旅游团队接待事宜,提供优质的服务达到会议组织者和参加会议客人的要求。
Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.
· 协助进行大范围的竞争对手调研工作,熟知酒店的产品知识。
Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
· 了解可能影响酒店财务业绩的团体、业务、政治和社会因素。
Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
· 积极跟进销售需求。
Actively follows up sales leads.
· 及时编制和分发每周/月度报告。
Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
研和竞争对手调研报告。
Compilation of Market Surveys and Competitor Researches report.
· 按照销售总监编制的计划进行销售拜访。
Conducts regular sales calls per schedule prepared by the Director of Sales.
· 与确定客户维持良好的关系,并在必要时提供所有协助。
Maintains good relationship with the established clientele and provides all necessary assistance when required.
· 确保完成或超越销售总监规定的房间月度和年度销售目标。
Ensures to achieve or exceed the monthly and yearly target of room sales assigned by DOS.