岗位概述： Job Summary Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments. 负责管家部办公室的联络并协助通讯服务部联络管家部与其他部门 职责义务： Duties & Responsibi . 1. Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged 确保从服务中心接到的客人要求能够被迅速处理并满足。 2. Work closely with the Reception to ensure correct room status at all times. 与接待部密切合作确保任何时间内正确的房态。 3. Issues, receives, records and controls all Housekeeping pagers 发放，收回，登记和控制所有管家部机 4. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers. 处理，登记和跟踪借出物品，每月盘点一次出借物品，呼机。 5. Record status of daily attendance for all Housekeeping associates. 记录所有管家部员工出勤的情况。 6. Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报 告和盘点提 供帮助。 7. Review and update the monthly Housekeeping Manning Guide 更新管家部月度人力报告。 8. Know how to use computer and support the office work if possible 熟练掌握电脑，为管家部办公室工作提供帮助。 9. Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company. 和杀虫公司，机器设备修理公司以及园林公司协调工作进度。 10. Keep good communication with other departments 同其他部门协调工作。 11. Assume other duties assigned by Executive Housekeeper 完成由行政管家分配的其他任务。 12. Assist with the preparation of staff duty rosters 协助准备员工花名册 13. Assist with maintaining up-to date staff records HR Coordinator Job Description Page 2 of 2 协助稳定员工，控制流失率 14. Deliver high quality service to guests 提供高品质的对客服务 15. Ensure guest needs and reasonable requests are met 确保客人需求与合理的要求被满足 16. Seek opportunities to continually improve guest service, by reporting guest comments 通过汇总客人的意见,寻找机会不断发展对客服务 17. Take appropriate action to resolve guest complaints 采取合适的行动解决客人的抱怨 18. Promote the hotel and Sheraton products and services 促销酒店与喜来登的产品与服务 19. Access and use Housekeeping computer programs 掌握和使用管家部电脑系统 20. Adhere to the hotel’s security and emergency policies and procedures 坚持酒店安全制度、紧急情况 21. Adhere to hotel cleaning and maintenance programs 坚持酒店的清洁和养护 Ensure a high level of cleaning is maintained in your work area 保持维护所在工作区域的高度整洁 22. Ensure all reporting and servicing deadlines are met on a timely basis 保证所有报告和服务都按时完成 23. Carry out other tasks as directed by your supervisors 完成你上级交待的其它任务 24. Follow all company policies and procedures 遵守所有酒店的标准和程序。 教育：Education Graduate from college and computer basic skill. 大学毕业和电脑基本操作。 经验 Experience Min 2 years office working experience. 至少2 年办公室工作经验 我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。 I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.