Position Summary职位概述 Under the general guidance and supervision of the Commercial Director in keeping with the delegation of authority, oversees day to day Sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the Marketing Plan. 在商务总监的监督指导下，检查高级销售经理，销售经理，销售代表售部员工的工作情况和确保他们的工作培训情况以及执行实施营销计划。 1.       Establish account data base and keep updating. 建立客户数据库并保持更新。 2.       Marketing planning — participate in the development and execution of the hotel marketing plan. 行销计划 ——参与酒店销售计划的执行和发展。 3.       Maintain accurate forecasting for all group/FIT segments and identify valley periods for sales emphasis. Analyses market trend, under the direction of the Commercial Director plans and implements proactive programs with Director of Sales to improve market share. 维持团队和散客的正确预测，确定销售在特定时期的销售重点。分析市场趋势,在商务发展总监的指导下，规划及执行实施方案以提高市场占有率。 4.       Market intelligence - Identify sources & accuracy of group business for the hotel and establish solicitation programs to maximize sales. 市场情报——识别确认重要市场消息的来源以及准确性，建立可实施的方案确保销售利益最大化。 5.       Closely monitors account revenue and business production. Adjusts strategies, procedures or account coverage as needed to achieve the planned goals. 密切监测重要客户收入和生产经营。调整战略，程序和客户范围以实现计划目标。 6.       Develop annual sales department budget and execute the sales programs and activities within it. 制定年度销售部门的预算和执行销售计划。 7.       Help identify sources of individual business and allocate the resources to develop relationships with them. 协助识别潜力客户来源，与他们建立良好的关系。 8.       To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date. 监督和管理重要潜力的客户信息，并保证这些信息的及时更新。 9.       Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers. 建立计划和指导，使团队和散客努力达到计划的目标，并发展和建立良好的客户群。 10.   Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals. 监管销售的产值并且调整销售的行动，争取完成计划的目标。 11.   In conjunction with the CD and other department heads, maximize rooms’ inventory and catering space, identify opportunities for focused sales programs. 与商务总监，其他部门的管理者齐心协力争取更多的生意。 12.   Coordinate group room forecasts and prospects with the Banquet Sales and Revenue department so as to help hotel achieve maximum capacity room use. 与宴会销售部和收益管理部共同调整团队定房，完成酒店内部最大产出。 13.   Assess margin contribution of group business to maximize contribution form available public space. 估定团队生意，利用酒店的公共空间做出最大化贡献。 14.   Communications — Development and maintain effective communication channels. 联系——发展和主张有效的沟通渠道。 15.   Selling —Manage Key Accounts. 销售——管理重要的客户。 16.   Establish personal sales goals, and be responsible for a representative selection of key accounts. 建立个人销售的目标，并且挑选重要的客户。 17.   Maintain close, frequent, open communication with the Commercial Director and other Marketing department heads. 与商务总监和其他部门的总监时常做好密切的联系。 18.   Maintain supportive, timely communications with Regional Sales Offices and other Hilton Hotels. 维护与区域销售办公室及其他希尔顿酒店进行密切的联系。 19.   Take full responsibility for representing and managing the Hilton account management system (cardex).        管理希尔顿酒店所有客户体系 20.   Recruit, select, train and motivate Sales Department personnel to realize their potential to develop individuals for advancement within Hilton Hotels and Resorts. 培训，挑选使销售人员意识到他们的发展前途，为希尔顿酒店作出贡献。 21.   Sales Personnel Development —Lead and develop sales personnel. 销售人员的个人发展——带领和发展销售人员。 22.   Assure understanding of Position Description, goals, and Standards of Performance for Sales Department personnel; and conduct formal bi-annual evaluations and ongoing coaching and counseling.        使销售部的每一位员工了解自己的职责，目标，成绩，一年两次对员工进行评估。 23.   Sales Administration — Director and administer the sales program of the hotel. 销售部行政工作——总监督管理酒店的销售流程。 24.   Establish travel schedules and monitor travel expenses to optimize sale productivity. 组织出差的计划表并且管理出差的经费，优化市场销售力度。 25.   Develop active communication and close rapport with Convention & Incentive Bureau, National Tourist Offices, Airlines, Hilton Regional Sales Offices and other sources of sales information and support. 与会展公司，航空公司，旅行社 和希尔顿区域销售办公室建立良好的联系。 26.   Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Hilton Hotels. 计划，制定，实施异地销售功能以便传递生意到其他兄弟酒店。 27.   Coordinate communication between Sales Department and operating departments of the hotel.  To update operating departments of the hotel to ensure awareness of bookings and sales programs. 调整销售部和酒店内部的其他运营部门的沟通，及时更新酒店内部运营部门的信息和销售部门的流程。 28.   Maintain timely and responsive communication with accounts and prospects.        对公司的前景积极地做出相应的反应。 29.   Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。