Supervise the immediate
subordinate(s) and represent the hotel within the designated market
(special corporate / volume / national / corporate group / government).
As a minimum,
meet goals in room nights and revenue as set by Director of Sales.1.
Maintain a
complete knowledge of all hotel services/features and hours of operation.
2.
Maintain a
complete knowledge of and comply with all hotel and departmental policies and
procedures.
3.
Maintain a
complete knowledge of the computer according to specifications.
4.
Access all
functions of the computer according to specifications.
5.
Set up
workstation with necessary supplies and resource materials; maintain
cleanliness throughout shift.
6.
Handle inquiry
call according to departmental procedure.
7.
Handle guest
complaints by following instant pacification procedures ensuring guest satisfaction.
8.
Promote positive
relations with guests and employees.
9.
Maintain a high
level of knowledge in reference to The Ritz-Carlton product.
10.
Maintain a high
level of knowledge of the competition’s product.
11.
Maintain good
relations with counterparts at competing hotels; promote all Ritz-Carlton
Hotels whenever possible.
12.
Design and work
within the market plan. Maintain file database.
13.
Ensure the sales
workforce meets solicitation and maintenance call requirements, makes outside
sales calls, handle all incoming inquiries.
14.
Answer incoming
phone calls in a pleasant manner, within two rings, using correct salutations
and Ritz-Carlton telephone etiquette.
15.
Ensure the sales
workforce anticipates and responds to all customer needs within a timely
manner.
16.
Process paperwork
to other departments promptly. Complete all assigned paperwork within a timely
manner.
17.
Follow up with
in-house guests who are part of the ERS program.
18.
Plan and prepare
appointments for sales trips and follow up in a timely manner.
19.
Attend designated
trade shows/sales trip.
20.
Maintain a file
base of client information.