This position is concerned with overall responsibility over Service Department operation and personnel with the hotel and a liaison role with all other departmental managers. 此职位的工作职责包括负责整个服务部的运营工作和员工的管理工作，同时负责与其他部门经理之间进行有效的沟通 。 1、To be responsible for the maximization of room revenue and profit through commercial rooms management; ensuring a consistently high standard of customer service within the department. 通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。 2、To maximize room sales and revenue for the hotel. Planning and monitoring of any upselling campaign being established at the Service Department. 为酒店创造最高的收益。制定计划并时时监控服务部已实施的促销活 动 。 3、To maintain a high standard of customer relations/customer service within Service Department. 维护并保持服务部与住店客人之间良好的关系，同时提供高标准的服 务 。 4、To ensure the necessary forward planning is carried out to achieve the pre-set annual budget for room revenue.确保实施必要的及时计划已达到年度收入预算。 5、To ensure all Service Department personnel are aware of all rooms & ADD sales/revenue targets and are kept informed of performance results. 确保服务部所有的工作人员都知道客房及餐厅销售及收入目标，并获知业绩。 6、Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 7、Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 8、Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost. 控制人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。 9、arries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。