职位描述
主要职责﹣(职务的主要工作)
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Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
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Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
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Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
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Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
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Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
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Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
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Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
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Outlet equipment is clean
设备干净
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Equipment is sorted and stored
设备分类且存放好
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Glassware is polished
玻璃器皿擦亮
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Flatware is polished
擦亮餐具
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China is clean
清洁瓷器
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Waiter stations are prepared
准备好服务台
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Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
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Tables are set
摆设好餐台
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Reservations are read and familiarized
阅读并熟悉预订
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Special occasions are ready
准备好特别活动
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Music is on
放音乐
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Lighting is on
开灯
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Carries out effective service by ensuring:
高效的提供服务：
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Guests are greeted and seated
迎宾并安排客人就坐
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Daily specials are explained and upsold
说明并推销每日特价
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Food orders are processed accurately
准确的下餐单
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Trays and tray jacks are effectively used
有效的利用托盘和托盘架
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Food orders are taken quickly
快速的为客人写餐单
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Payment methods are handled accurately
确的处理付款方法
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Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
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Bar is clean
清洁的酒吧
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Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
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Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
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Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
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Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
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Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
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Take appropriate action to resolve guest complaints
正确处理客人的投诉。
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Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
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Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
职位资格和技能
Required Skills –
技能要求
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Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
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Able to read and write English
能够读写英语。
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