了解水疗中心的运营理念、优惠活动，并积极推广。熟知运营时间和服务设施及服务项目。
To be completely aware of Spa & Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered .
根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
解答所有与酒店或服务相关的问题。
Answers all general inquiries pertaining to the hotel and the various services offered.
更新信息材料。
Keeps information material updated.
正确了解酒店知识及旅游咨询。
Has an accurate knowledge of hotels and the tourism.
处理客人投诉/担忧；与其他相关部门保持沟通。
Handles guest complaints / concerns; serves as a liaison with necessary departments.
根据清单检查展示台、接待台和其他前台接待区域的设备设施。
To check display counter, reception counter and other reception area facilities according to checklist provided.
了解水疗中心的服务和护理项目、设备设施。
To be knowledgeable about Spa Treatments, homecare and facilities.
保持专业的态度和高效的工作。
To maintain professional attitude and to work efficiently and effectively.
礼貌的应答所有电话。
To handle incoming telephone calls with courteous manner.
控制音乐播放、避免乐曲重复播放、检查CD及室内灯光是否保持适当的亮度。
To control music played, avoid repetition, change CD and also check lighting is at adequate levels.
在预约时间的提前24小时电话提醒客人。
To make reminding calls 24 hours before the appointment.
服务结束后征询客人意见。
To ask guest’s feedback after their treatment or training session.
将关于客人的任何困难和问题通知副理或领班。
To inform Assistant Manager or Team leader of any difficulties or problems with regards to clients.
向客人介绍不同服务项目的效用，并推荐水疗及健身中心提供的理疗项目和其他服务。
To explain treatments availability to guests and up-selling therapies and other services of the Spa & Fitness.
每四小时检查加热器、蜡烛并补充香熏精油。
To always check burner, candle and refill essential oils in the burner every 4 hours.
协助检查鲜花摆放、灯光、音乐和接待区域的整体清洁情况。
To help checking flower arrangement, lighting, music and reception general cleanliness.
每天定期检查男女更衣室，确保前台区域的音乐处在可接受的范围内。
Check male and female lockers regularly throughout the day Ensure music is at an acceptable level in reception area.
确保遵循凯悦水疗体验计划。
Ensure to follow Spa experience programme as per Info Hyway.
时时关注、了解客人的健康状况，例如：晒斑、肌肉紧张、过敏反应等。
To always use caution, pay attention and understanding the guest health condition, i.e. sunburns, muscle tension, allergies etc.
为酒店客人或水疗及健身中心会员准备线路指引卡。
Prepares spa treatment itinerary cards for Hotel guests or spa programme guests.
与领班密切合作，确保根据预约和维修计划安排理疗房间。
Work closely with the team leaders to ensure that rooms are blocked accordingly for treatments and for maintenance as and when scheduled.
确保水疗及健身中心接待区、休息区保持干净、整洁，并整齐摆放最新的阅读材料。
To ensure that the spa reception and lounge areas are clean, tidy and well stocked with updated reading materials.
维护前台日志及跟踪报表并跟进相关事宜。
To maintenance reception logbook and trace report and follow up accordingly.
将在水疗及健康中心的任何困难和问题汇报领班或副理。
To report any difficulties or problems within the spa to the Team Lead or Assistant Manager.
与本部门和其他部门的同事保持良好的工作关系。
To maintain good working relationships with your own colleagues and all other departments
与副理和领班沟通各方面的客人意见、员工信息和影响日常运营的活动。
To liaise with the Assistant Manager and the Team Leader on all aspects of guest comments, staff messages, and activities that effect daily operations.
管理和计算前台所有交易事项。
To control and account for all transactions processed at the reception desk.
定期监控库存并负责前台物品的采购。
To monitor and control all stocks and re-order supplies used at the reception on a regular basis.
按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
确保所有的宾客服务员、按摩师、美体师始终提供礼貌、专业的服务。
Ensure all Guest Services Officers, Aestheticians and Massage therapists provide a courteous and professional service at all times.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
与其他宾客服务员保持良好的关系和卓越的沟通渠道。
Excellent communication channels are to be maintained with other Guest Services Officers.
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