· Responds and manages allincoming groups and events inquiries as distributed by the Director of EventsManagement in adhering to the service standards. Leads involve pure catering events or MICEgroup with more than 10 guest rooms with/without events excluding groups ofConventions/Incentives, Wholesales Tours and Crews.
协助并与会议销售总监合作为入住酒店团队及会议提供标准优质的服务。领导酒店内的婚宴或10人间客房入住的MICE团队会议，除谈话\提成的团队，大型团队及机组。
· Handles the coordination ofhigh profile groups as appropriate including meetings, incentives and conferences.
处理协作高级团队包括会议，提成及会议。
· Liaise with clients onfinalizing details and gives professional advices on set-up and planning offunction. Maintains effectivecommunication with internal and external customers.
与客户保持联络确定最终结果同时对会议安排及计划提供专业的意见建议。与内外部客人保持良好有效的沟通。
· Ensures the standards of“Signature Events” are fully complied with.
确保完全符合“特色会议”标准。
· Ensures the Sales team, NSOteam (where applicable) and the Events Management team are in full compliancewith the space cut-off date and events booking policy.
确保销售团队，NSO团队（如有）及宴会管理团队完全符合会议的截止日期及宴会预定标准。
· Plans and executes proactiveselling on catering segments and reports to the DOEM on new ideas and potentialarea/accounts for business development.
计划酒店的宴会承办并进行前瞻销售，向会议销售总监汇报对酒店生意发展有潜力的新想法和有潜力的收入。
· Analyzes market trends and reviewcompetition. Under the supervision ofthe DOEM, implements proactive sales strategies to meet the market changes.
市场分析及回顾市场竞争力，在会议销售总监的监督下根据市场的变化完成销售战略计划。
· Works closely with the DOS, andNSO sales team (where applicable) to maintain the most updated information ofcity-wide events including exhibitions, conventions and other major socialevents that will impact on the hotel’s business and share the information withthe events team regularly.
与销售总监及NSO销售团队（如有）合作完成并更新同城宴会会议信息，包括宴会布展，会议及其他可能影响酒店生意的大型社会活动，并与宴会团队分享相应的信息。
· Meets with major events’organizer during the pre and post events to understand market trends, needs andtheir expectations. Set appropriate expectation and ensures smooth operations.
在会议准备期及结束时同大型会议组织者见面了解市场趋势，需要及他们的期望。适当提供期望的物品以确保正常运营。
· Personally get involved in highprofile groups or catering event with significant financial impact or asdirected by the DOEM.
参与对酒店生意影响重要的团队及会议活动或宴会销售总监指导的活动。
· Monitors prospective andtentative events movements too assist in accurate forecasting of revenue.
跟进潜在的会议变化协助精确预估收益。
· Assists the DOEM to manage andlead the Events Management team
协助会议销售总监管理及领导宴会管理团队。
· Assists the DOEM in theexecution and implementation of the strategies and tactical actions containedin the events section of the Marketing Plan.
协助会议销售总监完成市场计划的宴会部分的战略计划。
· Assists the DOEM in the preparationof the catering budget.
协助会议销售总监准备婚宴预算。
· Assists DOEM and works closelywith the Sales Team and NSO team (where applicable) in achieving hotel cateringrevenue goals through up-selling and effective space management.
协助会议销售总监工作，并与销售团队及NSO团队（如有）密切合作通过升级销售和有效的空间管理以达到酒店目标收益。
· Any other duties and projectsassigned by the DOSM.
市场销售总监安排的其他任务工作。
· In the absence of the DOEM,sits in and actively participate in regular revenue strategy meetings andimplement actions relevant to Events.
会议销售总监缺席时，积极参加日常收益战略会议并完成相关会议部分的工作。
· Creates appropriate trainingand development plan for team members based on their individual strengths,development needs, career aspirations and abilities.
根据团队成员的个人特长、发展需要，职业需求、个人能力制定适宜的培训及发展计划。
· Ensures the participation inSTAR program by all team members and precise post-training follow up.
确保所有团队成员参加STAR课程，工作严格符合参加的培训。
· Provides coaching andcounseling to improve performance.
提供意见和建议以提高业绩。
· Ensures the entire EventsManagement team is familiar with and capable of using the Delphi system and itsoperation standards.
确保会议管理团队熟悉并能掌握按标准使用Delphi系统。
· Establishes and maintainsproper filing system of all catering-related information and documents such asProposals, Contracts, Menu Packages, etc.
在系统中建立适宜的相关补充信息及文件类似计划书、合同、餐单包价等。
· Implements approved Eventssales incentive program to motivate and drive the team to achieve/exceed thecatering revenue aspiration of the hotel.
完成已批准的宴会销售提成计划的实施以激励和促使团队完成\超出酒店餐饮目标收益。
· Ensures that the Meeting Brokerprotocols are adhered to and events related inquiries and requests are repliedto within the required guidelines set by the system.
确保宴会协议及会议相关需求和要求在系统内设置的标准内回复。
· Provides accurate eventsinformation and forecasts e.g. 14-day Events Summary, Banquet Event Orders,etc. to internal departments in a timelymanner.
提供精确的宴会信息及会议预测，例如：14日会议总结，宴会会议订单及时发送给相关部门
·
Closely monitor contractors,
suppliers and ensure a high quality of service and professional support are
delivered to the guests.
密切关注承包商、供应商，并确保提供客人高品质服务及专业的支持。
·
Ensures that the Events
Management team fully understands the essence of “Signature Events” and the
standard is consistently followed.
确保会议管理团队完全了解“特色活动”的本质及严格按照标准运营。
·
Keeps current and utilizes
Events Management Manual to support the development of Events revenue
strategies in the Marketing Plan as well as the maximization of Events sales
productivity.
保存现有的会议管理手册并应用支持市场计划中会议收益战略的发展，并实现会议销售的最大收益。
·
Provides constructive
feedback and advices to the marketing team in strategic planning and
operation teams for services enhancements.
在战略计划和运营团队中提供有建设性的反馈及建议用于服务的提高。
·
Take ownership in achieving
catering revenue, covers and average check as outlined in the hotel yearly
budget
全身心投入达到餐饮收益，酒店费用及平均消费单价达到酒店年度预算。
·
Ensures effective
communication and cohesive working relationships with the team, the Marketing
division, F&B division and other operating departments.
确保与团队、市场部、餐饮部及其他运营部门保持有效沟通及密切的关系。
·
Ensures the Events Management
team maintains timely and responsive communication with external and internal
customers.
确保会议管理团队与内、外部客人时刻保持并及时沟通。
Ensures the hotel senior management and all related
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