About us
At Food+, we are a global team of passionate culinarians, skilled managers, food service
operators, and subject matter experts dedicated to creating food experiences that energize
the brilliant minds at one of the world's leading tech companies.
We believe that the food and experiences we offer make a significant impact, as we play a role
in fueling teams that are shaping the future of technology. We are deeply committed to
supporting the long-term success of everyone we serve, and we absolutely love what we do.
This is more than just a workplace; it's a hub for innovation, a platform for bringing your ideas
to life, contributing to a sustainable future, and, best of all, being part of an awesome team!
About you
To support our continued growth, we're on the lookout for a Head of Operations, China and
Hong Kong. In this role, you will lead the charge in enhancing the service and experience of
our remarkable food operations. Your responsibilities will encompass identifying, motivating,
training, developing, and guiding your team to provide exceptional service and achieve goals
and projects. You will oversee various administrative and operational tasks, including program
implementation, financial management, analysis, sanitation, and safety.
The Head of Operations will focus on fostering innovative hospitality and creating a cafe
experience that supports operational excellence. Your role will entail offering high-level
culinary expertise, creativity, and project support to the Culinary department while managing,
implementing, and supporting all food-related programs in a multi-unit operation.
You will
report to the Director of Operations, China/HK and leverage your robust communication,
hospitality, and operational skills to collaborate with key stakeholders, including culinary,
nutrition, marketing, behavioral science, concept development, procurement, risk
management, operations, and people approach, to uphold our standards, expectations, and
enhance our guests' experiences.
This position can be based in Shanghai or Beijing, depending on the candidate's preference.
The great things you’ll do
Overall:
● Collaborate closely with the operations team and senior management.
● Maintain open, honest, and timely communication with all suppliers.
● Treat everyone with professionalism, care, and respect.
● Establish and sustain solid relationships with Compass Group China.
● Contribute to the development and implementation of new procedures to enhance
departmental workflow.
Operation (50%):
● Design, manage, and own the overall experience, not just the offerings.
● Cultivate a culture of hospitality that is friendly and engaging.
● Assist the Director of Operations (DOO) in implementing operational initiatives.
● Ensure the implementation and adherence to partner and Compass employee
guidelines.
● Foster a culture of Food and Workplace Safety.
● Supervise and contribute to the successful opening of all new Cafés.
● Meet all deadlines for quarter and year-end reports as required by our partner and
Sector Employer (QBDs).
● Drive the catering business to achieve budgeted revenues.
● Support employees' development plans, review team changes strategically, and
encourage innovation and change.
● Motivate and lead your team to deliver excellence.
● Train and develop the senior leadership team.
● Strengthen the relationship with Compass Stakeholders and be recognized in this role.
Finance (50%):
● Plan, oversee, model, validate data, and analyze to generate accurate, driver-based
forecasts with well-supported narratives.
● Assume responsibility for the accuracy, timeliness, and completeness of reporting
requirements for Compass & Compass @ Google across organizations.
● Act as a business partner to key operational stakeholders to drive insights and
data-driven decisions, including establishing and monitoring internal performance
scorecards.
● Oversee governance and compliance related to invoicing and contracts, including
internal audits.
● Support efficiency and productivity initiatives in operations by establishing effective
controls and sharing best practices across the region.
If this sounds like a great fit, apply now to join our global team!
Compass Group is an equal opportunity employer. We are committed to treating all applicants
and associates fairly, based on their abilities, achievements, and experience, without regard to
race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or
any other classification protected by law.