· Effectively manage the restaurant by ensuring the following:
有效管理餐厅的日常工作,确保日下工作正常进行:
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual.
o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行;
o Adhere to opening and closing procedures.
o 遵守开始营业和结束营业的程序;
o Adhere to bill paying procedures .
o 遵守规定的结账程序;
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
o 有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等;
o Personally meet and farewell a minimum of 80% of your customers.
o 亲自迎送80%以上的客人;
o Encourage and motivate staff to provide optimum service during all shifts.
o 激励在岗员工为客人提供卓越的服务;
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile.
· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况;
· Develop and implement Promotions Calendar for F&B products in restaurant .
· 在餐厅制定和执行餐饮产品促销活动日历;
· Manage special event concepts.
· 特别活动的概念管理工作;
· Anticipate market changes and review operations when necessary.
· 善于预测市场的变化情况,并在必要时审评运营工作;
· Conduct competitor analysis.
· 对竞争对手进行分析;
· Create positive publicity opportunities.
· 创造良好的公众宣传机会;
· Manage customer database and utilize effectively.
· 管理顾客数据库并有效的加以使用;
· Up-sell property facilities.
· 推销酒店的设施;
· Actively pursue cost saving measures.
· 积极的实行节约成本的方法;
· Recycle wherever possible.
· 尽可能再利用能源;
· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific.
· 在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户;
· Manage wage and beverage cost .
· 管理工资和饮料成本;
· Forecasting .
· 进行预测工作;
· Stock control.
· 有效的控制存货;
· Analyze food and beverage statistics through point of sale system.
· 通过销售点销售系统分析餐饮统计数据;
· Works with Superior on manpower planning and management needs.
· 和上级领导一起进行人力规划和管理需求;
· Works with Superior in the preparation and management of the Department’s budget.
· 和上级领导一起编制和管理部门预算;