PRIME OBJECTIVEs
主要任务
- Reception according to the restaurant quality and service standards
根据餐厅的标准和定位档次提供细致到位的接待服务
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On time on duty with clean uniforms and pay attention to personal hygiene
按时到岗工作,保持干净整洁的工作服,注意并保持良好的个人卫生
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Basic make-up to complement the appearance, avoid heavy, thick overly made up appearance.
基本的化妆以体现美丽得体的外貌,避免过度的浓妆。
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Keep the reception area always clean and tidy.
时刻注意并保持前台区域整洁干净
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Maintaining standards during the service time.
始终保持餐厅的高标准服务
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Be positive and proactive towards guests, superiors and colleagues !
积极主动对客服务,与上级和同事积极主动配合
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Seriously and accurately take guest`s reservation
认真准确的接受客人的预定
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Be familiar with restaurant information, can timely and accurately answer guest`s question.
熟悉餐厅信息,可及时准确回答客人问题
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Actively attend restaurant training
积极参加餐厅培训
Main
duties
and
responsibilities:
工作内容和职责
-
Check email,log book and telecord
查看
EMAIL
,日志和电话记录
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Answer telephone,taking reservation with courteous language.
接听电话,接受客人的预定并使用礼貌语言
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Greet and seat the guests always with a small.
问候迎接客人,为客人领位,并保持微笑
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Communicate with the
superiors and colleagues
regarding any problems with service.
积极主动与上级和同事沟通关于对客服务的任何问题
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Take care of the cleanliness of the reception area.
注意前台区域的卫生清洁
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Present bill to guests and close the check,do cashing up after service.
为客人递送账单和结账,营业结束后负责收银结算
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Sending off our guests,assist with their belongings
送走客人并协助客人随身物品
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Other works from superiors manager and daily plan.
上级经理安排的其他工作和每日计划
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Keep team works
保持团队工作