Responsibilities
工作职责
1.Take guest in-room dining orders, communicate special requests to the kitchen, coordinate delivery of food orders as well as
accurate delivery of guest Amenities.
2.Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order.
3.Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
1.接受客人在客房内的用餐订单,与厨房沟通客人的特殊要求,保证食品订单的及时送达,并准确为客人送达欢迎礼物。
2.以礼貌、高效的电话礼仪接听电话,同时获取处理客人订单所需的所有信息。
3.预测客人的需求,确定满意度并提出建议,快速并适当地回应客人的关切和要求。
Preferred Qualification and Skills
优先考虑的资格与技能
1.College Education or equivalent experience.
2.Requires good reading and oral in the English language.
3.Ability to communicate professional and accurately via telephone.
1.大专以上学历或同等工作经验
2.要求良好的英语阅读和口语能力。
3.能够通过电话进行专业、准确的沟通。
Position Summary 职位概述
1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释
2.Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务
3.Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息
4.Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系
5.Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议
6.Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程
Required Qualifications 任职要求
1. Able to endure hard work.Have good sense of responsibility and team work.
工作勤奋,具有团队合作精神。
2.Communicate with guest efficiently.Customer oriented, Credibility.
与宾客的有效沟通能力强,具有服务意识,为人正直、诚实、敬业。
3. Good professional habits. Integrity.
具有良好的工作习惯、较高的职业素养与道德。