1. 在宴会厅副经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。 In the banquet hall deputy manager absence he presided over briefing, to ensure that employees know the hotel activities and operational requirements
2. 解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。Solve all complaints, and in the work of the log record all complaints in order to follow up the work
3. 监督现金的处理和存放程序,编制每日存款和流动资金报告,制定并指导员工执行现金安全制度,处理异常的付款情况Supervision and cash handling and storage procedures, prepare daily deposit and liquidity report, formulate and carry out the cash to guide employees in safety system, deal with abnormal payment status
4. 监督服务设备的维护保养。Supervision and service equipment maintenance
5. 监督客用设施和服务的标准。Supervision and guest use facilities and service standards
6. 控制存货和监督保存程序。Control inventory and supervision and save program
7. 监督各岗位工作职能的执行情况。Supervise the working function implementation
8. 负责员工的技能技巧及产品知识培训。Responsible for employee skills and product knowledge training
9. 监督宴会厅的出品和服务情况。Supervision and banquet hall product and service
10.和上级领导一起进行人力规划和管理需求。And the higher leadership together for manpower planning and management requirements
11.熟悉职业保健、安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。Familiar with occupational health safety responsibilities related policies and procedures to ensure that all procedures can be safely carried out, and in the occupational health and safety policy to ensure the responsibilities under the guidance of behavior into effect
12.熟悉酒店安全、急救和紧急情况的处理程序,并能正确的使用相关的设备。Familiar with the hotel security first aid and emergency treatment program, and the correct use of related equipment
13.及时对危险的情形采取补救措施,并对上级主管及相关部门通报存在的潜在危险。In case of danger in time to take remedial measures, and the supervisor and related departments potentially dangerous
14.按酒店的要求,记录安全事故和意外事故。According to the requirements of the hotel, record the safety accidents and accidents
15.完成上级安排的其他工作。Complete other tasks assigned by superior