To have a positive impact, taking personal responsibility andinitiative to resolve issues, always clearly communicating with both guests andcolleagues.
具有积极的影响力，有责任心，主动解决问题，善于与客人及同事沟通。
To be motivated and committed, approaching all tasks with enthusiasmand seizing opportunities to learn new skills and knowledge in order to improvepersonal performance.
工作积极，勇于承担责任，对工作热诚，善于抓住学习新技能自我提升的机会。
To be flexible, responding quickly and positively to changingrequirements including the performance of any tasks requested.
工作中灵活变通，反应敏捷，能果断地根据具体情况而改变工作要求。
To maintain high Team focus by showing co-operation and supportto colleagues in the pursuit of team goals.
关注自己的团队，注意团队合作，同事间互相帮助共同完成团队目标。
To contribute ideas and suggestions and actively promote theservices to enhance operational/environmental procedures and facilities in theproperty.
为部门的运作程序，改善环境设施等提供意见。
To be vigilant and perform all duties and responsibilities in amanner that ensures safety in all “well being” equipment and facilities arekept in a perfect working condition, ensuring a comfortable and safe experiencefor the guests, as well as a safe working environment for team members.
随时保持警惕性，具有责任心，保证所有设施及器材正常运作，确保客人有舒适安全的体验，确保员工能在安全的环境中工作。
Ensures that Kempinski Brand Standards are met or exceeded at alltimes, in the spa and health club and in all areas designed for well-beingactivities.
确保任何时候在水疗中心，健身室以及酒店所有区域内员工自身行为需符合凯宾斯基酒店品牌标准或做得更好。
To monitor Review Pro results, communicate them to the teams, anduse them for training needs analysis. Toensure that SALT results are as high as possible on a consistent basis.
关注客人满意及忠诚度调查系统的结果，及时传达给员工，根据结果进行培训分析。保证一直对客人满意及忠诚度调查的高度关注。
To be fully familiar with the Kempinski Service DeliveryStandards and the Quality Assurance Audit and to follow these standards ofservice as they apply to your department.
充分掌握凯宾斯基服务标准及服务质量审查，严格按照标准工作。
To assist in providing departmental orientation to newlyrecruited team member.
协助对新员工进行部门培训。
To ensure the opening and closing of the spa procedures arecarried out smoothly and efficiently.
确保水疗及康体中心的营业和关闭顺利有效地进行。
To ensure high standards of cleanliness in the department. Including retail displays, reception desk,linen, product, pantry and all therapy rooms.
保持工作区域的高度清洁，包括零售产品展示区域，接待台，布草，茶水间，按摩室，游泳池、户外露台及健身中心。
To ensure products are sustainable for 03months and monthly stockcounting and inventory controls.
确保所有物品存放不超过3个月，进行月度盘点和控制库存。
To do receiving of products at the receiving department upon itsarrival.
产品到货时需要到收货部收货。
To constantly strive and maintain a high consistency of guestservices focus with an enjoyable and memorable experience with professionalservices.
为提供给客人始终如一的服务而努力，务求令客人享受到愉快的，难忘的专业服务。
To attend to all malfunctioning equipment and follow ps. Issue work order for maintenance issues.
注意出故障的设备并跟进其维修事宜。
The management reserves the right to change / extend this jobdescription if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
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