岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Assume responsibility for all related Administrative function for the outlet
负责指定部门的相关行政工作。
6.Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
根据部门的标准和程序手册，监督执行情况。
7.Conducts regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
8.Knowledgeable and responsible for all outlets related systems to include (POS, payroll management, work orders, cashiering and Table management)
充分了解和熟知并负责相关部门的后台运营系统（POS终端，薪资管理，工作指令，收银账户操作和餐桌管理）。
9.Responsible to drive the guest engagement and guest relations of your specific outlet.
推动所负责部门的良好客户关系。
10.Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务。
11.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
12.Personally and frequently verifies that guests in the outlet are receiving the best possible service and responsible for all guest recovery and corrective actions
经常亲自证实餐厅客人得到的是最好的服务，跟进服务补救并采取行动计划。
13.Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
14.Maximizes associates productivity through the use of prioritizing, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
15.Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
16.Achieves the monthly and annual budget target for Revenue and Covers
达到月度和年度个人目标和餐厅营业收入。
17.Assists in the preparation of the Annual Business Plan for Food and Beverage.
协助餐饮部年度经营计划的准备工作。
18.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒、公司和本地的制度、政策和规章的规定。
19.Responsible for the inventory management and ongoing maintenance of hotel operating equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
20.Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。
任职资格:
English Fluent in both writing and speaking
流利的英语说、写能力
With 3 years above 5 starts hotel working experience at western restaurant.
具有5星级以上酒店西餐厅同等3年以上相关工作经验
Good Leadership skills.
良好的领导能力
Good organization skills.
良好的组织能力
High energy level with presentation skills.
具备优秀展示技巧
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
Proficient in the use of Microsoft Office
精通微软办公软件
