Primary Responsibilities主要职责 · Consistently offer professional, friendly and engaging service. · Direct and lead the day to day Spa operation ensuring all standards are followed. · Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities. · Promote and sell customized Spa programs to conference groups and individuals. · Work with Hotel\Regional Sales and Marketing departments. · Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques. · Create and lead the implementation of 12-month marketing plan. · Submit monthly report requirements; including business reports and treatment audits. · Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales. · Assist in the recruitment, development and training of all leaders and support talent. · Follow all safety and sanitation policies. · 始终如一地提供专业、友好和周到的服务。 · 统管和领导水疗部门的日常运营，确保遵循所有标准。 · 准备水疗部各分支部门的年度预算；确保遵循生产力和开支控制，增加收入机会。 · 向会议团体和个人推介和销售定制水疗计划。 · 与酒店\区域销售与市场营销部门合作。 · 全面了解竞争对手情况，包括位置、产品、定价、促销和销售技巧。 · 创建 12 个月市场营销计划并领导计划的实施。 · 提交月度报告要求，包括业务报告和理疗检查。 · 确保团队成员熟悉水疗运营的所有领域，包括产品知识和零售销售。 · 协助招聘、培养和培训所有领导人员和支持部门人才。 · 遵循所有安全和环境卫生政策。 Knowledge and Experience知识和经验 · Previousleadership experience within the Spa field required. · University/Collegedegree in a related discipline required. · Computerliterate in Microsoft Window applications required. · Experience inthe Hotel industry an asset. · Experienceand certification in one of the Spa disciplines of fitness or therapy preferred. · Excellentcommunication and organizational skills. · Stronginterpersonal and problem solving abilities. · Highlyresponsible & reliable. · Experience ina similar role in a luxury hotel with knowledge of the China market is required. ·要求有在水疗领域领导岗位上工作的经验。 ·要求具有相关领域的本科/大专学历。 ·要求能熟练操作计算机尤其是微软应用程序。 ·具有酒店行业工作经验者优先。 ·具有水疗健身或理疗课程证书和经验者优先。 ·出色的沟通和组织能力。 ·出色的人际交往和问题处理能力。 ·高度负责和可靠。 在奢华酒店同等岗位经历熟悉中国市场。