1. Direct and control all subordinate associate to ensure that all day to day operational matters are handled on time and guest expectations are met
直接和协调所有下属,确保所有业务事项时刻都按时已达到客人预期。
2. Provide guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities
提供指导和帮助,帮助每个部门员工执行他们的责任和义务。
3. Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
监督服务标准,确保它们符合标准和满足所需,或超越顾客的期望。
4. Liaise with the Kitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that the operation runs smoothly in areas of joint responsibility Liaise
与厨房,厅面、酒吧、客房、工程沟通,以确保运行顺利区域的共同责任。
5. Prepare duty rosters, and implement vacation and public holiday schedules
准备好排班,做好公众假期计划。
6. Assist in the planning and execution of promotional activities as directed
协助制定和执行的促销活动。
7. Maximize revenue in the outlet by implementing upselling procedures
每个厅面实现出口利润的最大化和促销。
8. Monitor and control the financial performance of the outlet controlling costs and expenses.
监控财务绩效的出口控制成本和费用。
9. Participate in the preparation of the outlets annual Departmental budget as directed.
参与指导部门的年度预算。
10. Assist in monitoring and controlling the hotel’s OE inventory and participate in inventory taking.
协助监控参与酒店的部分盘点库存。
11. Assist in the maintenance of efficient administration preparing and submitting reports on time as directed.
保持一种高效的管理部门和按时提交部门运作报告。
12. Assist in the selection, training and evaluation of subordinate employee.
协助选拔、培训下属员工的以及评价。
13. Coach, counsel, discipline and develop subordinate employees.
训练,建议,惩罚和发展下属员工