Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理
Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划:
New Employee Orientation
新员工入职
Train the Trainer
培训培训师
Customer Service Training
宾客服务培训
Technical job specific training (through certification of departmental standards and procedures)
技术性职位的专门培训(部门规范程序证书)
Supervisory Skills Training
监督管理技能培训
Management Development
管理层发展
Fire, Life and Safety Training
消防和生命安全培训
Selling Skills
销售技巧
Employee retraining
员工再培训
Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标
Maintains all hotel training records
保存酒店全部的培训记录
Assist with designing, producing and implementing training programmes which meet specific departmental needs
协助设计、制定和执行能夠符合具体的部门要求的培训计划
Attend departmental training session and critique performance
参加部门的培训课程,评估表现
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSI, achievement of budget, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估
Assist with preparing and monitoring training programs for:
协助以下培训项目:
Management Trainees
管理培训生
Work Experience
实习生
Hotel School Trainees, etc
酒店学校实习生等
Assist with producing monthly training reports:
协助编制以下月度培训报告:
Internal Training Programs conducted:
完成的内部培训项目:
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收益和培训目标
External training programs attended:
参加的外部培训项目:
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labour costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收获和培训目标
Maintain current information and records of suppliers of training resources and materials
更新培训资源和资料供应商的信息和记录
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效
Regularly communicates with staff and maintains good relations
定期与员工交流思想,保持良好的员工关系
Perform other duties as assigned by superior
完成上级分派的其他任务
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
可能要求具有公司的培训证书,如360度反馈证书,GTC注册评审员,认可的评估中心评审专员
Proficient in the use of Microsoft Office
精通微软办公软件
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
具有解决问题,推理,号召,组织和培训能力
Good writing skills
良好的写作技能
Qualifications –
学历
Bachelor’s degree or Diploma in Human Resources or Training.
具有人力资源或培训的毕业证书
Experience –
经验
1 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
1年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景