工作职责:
1、建立部门的标准操作流程和政策方针。
2、指导监督客房部的运营,保证客房和公共区域都达到清洁标准,以及所有团队成员能够提供高标准的对客服务。
3、为部门团队成员的发展,制订并设计培训项目、计划和方法。
4、检查部门培训项目的进展,并且在需要的情况下对培训计划进行修正。
5、衡团队成员的工作安排,维持和控制工资成本与人员预算。
6、时常对部门团队成员的表现进行评估。
7、与遇到问题的团队成员进行交谈倾听,帮助解决或缓解问题。
8、对空房间和住客房进行常规检查,以确保房间达到高标准的清洁。
9、常规巡视酒店楼层、酒店后区、办公室、公共区域,确保高标准的清洁和维护。
10、监督洗衣房日常营运,包括客人洗衣服务、制服服务、布草洗涤、成本控制等。
Job Description:
1、Institute department SOPs and P&P.
2、Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
3、Extend courteous service to guests.
4、 Establish training programs, methods and procedures for team members’ development.
5、Oversee departmental training programs and revise relevant manuals as necessary.
6、Work our balanced working schedules for team members and maintain close payroll control to meet budget.
7、Evaluate the performance of assigned team members from time to time.
8、Listen to team members’ problems and assist / help to solve them.
9、Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
10、Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
工作职责:
在洗衣房经理不在的时候负责洗衣房的运转。
负责检查洗涤的方法和过程。
处理客人加急洗衣服务。
确保所有客人衣物被仔细对待,把损坏率降到最低。
掌握对洗衣房设备全面的和最新的了解。
申领洗衣房各类物品并确保化学剂等被恰当地使用,使用正确的数量以降低成本、提高质量,避免事故。
维持客房布草和制服的质量。
向洗衣房经理或工程部汇报有关设备故障的问题。
确保准确及时地寄出客人洗衣的帐单。
和下属员工交流工作情况和工作表现等。
Job Description:
Responsible
for the operation of the laundry department during your shift.
Inspect
entire area on productive methods and procedures used.
Assist
guests with urgent laundry requests.
Ensure
that all guests’ items are treated carefully to minimize any damages.
Thorough
and up-to-date knowledge on operating all equipment for laundry operations.
Apply
for laundry goods and ensure chemicals etc. are used properly, and in correct
quantities, to avoid accidents and to keep costs low and quality high.
Maintain
quality control for in-house linen and uniforms.
Report
promptly faulty equipment to the Laundry Manager and / or Engineering department.
Ensure
guest laundry charges are posted correctly and promptly.
Confer
with assistants and supervisors on production and personnel problems.