- 顾客满意度
Guest Satisfaction
- 通过频繁的质量检测以确保客人的洗衣质量
To assure guest laundry quality by frequent quality spot checks
- 协调监督管理所有洗衣房的运行
To coordinate and supervise all laundry operations
- 确保清洁、保养以及卫生标准完全符合凯宾斯基标准
To ensure that cleanliness, maintenance and hygiene are meeting at all times Kempinski standards
- 确保所有必需化学用品和设备的可用性
To ensure availability of necessary chemicals and equipment
- 熟悉凯宾斯基宾客服务项目
To be familiar with Kempinski Guests service programs
- 根据标准程序来处理客人的投诉
To handle guest complaints according to standard and procedures
- 员工满意度
Employee Satisfaction
- 全面负责部门的所有培训活动
To be in charge of all departmental training activities
- 负责对部门的所有培训活动进行详细说明
To elaborate all departmental training plans
- 负责培训、发展、领导并激发所有洗衣房员工
To train, develop, guide and motivate all laundry employees
- 积极与其他部门的合作
To cooperate with other departments if so required
- 准备每周的工作安排,同时确保出勤表的签到
To prepare the weekly work schedules and to ensure that presence lists are signed
- 准备6份月度休假计划
To prepare six monthly vacation plans
- 协助部门例会开展,同时若必要时,也需协助其他管理培训会议的开展
To assist in departmental meetings as well as all supervisory training sessions if so required
- 在尊重每一位下属方面做好榜样
To be at all times a good example in every respect to his subordinates
- 财务成效
Financial results
- 全力以赴以达到年预算
To make all efforts to reach the annual budget
- 协助准备年度资本耗损预算
To assist in preparing the annual capital expenditure budget
- 协助管理客房所有财产以及储备品
To assist in inventories and stock takes
- 准备所有使用过的布草的处理
To prepare all used linen to be discarded
- 确保所有的机器、设备和化学用剂都以适当的方式被使用
To assure that all machines, equipment and chemicals are used in an
appropriate manner
补充说明:
至少5年5星级酒店的工作经验,或者3年类似职位类似营业区的工作经验
At least 5 years experience in a 5 star hotel or similar operation where of 3 years in a similar position.