To provide telephone service and Help fulfill guest requirements
To provide secretarial and other business related services to guests. Answers all guests questions and resolve guests concerns
提供电话服务并帮助完成客人要求,为客人提供秘书及相关商务服务,以及回答客人问题并解决客人的疑虑.
Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection
礼貌和友好地接听所有的来电, 并负责准确的接转
Answer all calls in the manner specified by the P & P of Melia Chongqing
on a consistent basis
持续一贯地遵循重庆美利亚酒店的政策和程序,礼貌地接听电话
Answer guest’s inquires over the phone and follow up personally to resolve Guest request
接听客人的电话并亲自采取行动去完成客人的要求
Answer the customer's call, do not transfer the call to the relevant department
回答客人的电话询问,不要将电话接转至有关部门
Undertake the responsibilities of other departments
承担其他部门的岗位职责
Responsible for booking and placing of guest long distance calls correctly
负责准确地预约和接通客人的长途电话
Responsible for placing of guests’ wake-up calls accurately and timely
负责准确及时的为客人提供叫醒服务
Perform personalized wake up call efficiently and consistently
执行个性化的叫醒服务
Responsible for monitoring wake-up call log and take appropriate action if a call is not answered
负责检查叫醒服务记录, 并在电话没有人接听时采取适当的措施
Responsible for paging of hotel personnel correctly when required
负责正确传呼酒店人员
Responsible for telephone follow-up of OTA check-out guests on the same day, recording their opinions and suggestions
负责当日OTA退房客人的电话回访,记录客人的意见和建议
Responsible for calling the welcome phone number of OTA guests for the next day's stay, contacting them in advance, and preparing the room in advance according to their needs
负责拨打第二天OTA入住客人的欢迎电话,提前与客人取得联系,根据客人需求提前做好房间准备
Have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions
充分了解酒店设施和营业时间, 确保正确回答客人的问题
Demonstrate professional attitude and behavior at all times
在任何时候表现专业态度和行为
Maintain personal image according to hotel and
Melia Chongqing standards
根据酒店及重庆美利亚标准保持个人形象
Complete other work arranged by superiors.
完成领导交办的其他工作。