职位描述 Job description
1.Manage the operation of the Housekeeping department of the hotel to ensure quality standards are met and that optimum service is provided to hotel guests, in line with the hotel and company's business objectives.
管理酒店客房部的运营,以确保符合质量标准,并根据酒店和公司的业务目标为酒店客人提供最佳服务。
2.Responsible for development of the department’s annual budget; monitor and report variances against plan; keep track of labour costs and related expenses.
负责制定部门年度预算;监控和报告与计划的差异;跟踪人工成本和相关费用。
3.Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
实施和控制客房管理程序,包括遗留物品、钥匙控制、安保和紧急程序、员工和客人的健康和安全。
4.Manage the operations of the Housekeeping and Laundry through
departmental managers and supervisors and perform human resource functions to ensure that colleagues are selected, trained, counsel and rewarded to achieve departmental productivity objectives and meet hotel service quality standards.
通过部门经理和主管管理客房部和洗衣房的运营,并执行人力资源职能,以确保选择、培训、咨询和奖励同事以实现部门生产力目标并满足酒店服务质量标准。
5.Establish and maintain cost control systems for linen and cleaning supplies inventory, oversee the budgeting, ordering and receiving of such supplies to maintain the appropriate inventory levels necessary for efficient operation of the hotel.
建立和维护布草和清洁用品库存的成本控制系统,监督此类用品的预算、订购和接收,以保持酒店有效运营所需的适当库存水平。
任职要求 Qualification
1.Minimum 8 year experiences in a housekeeping function in a Medium to large size hotel, including 4 years in
supervisor capacity.
至少 8 年大中型酒店客房服务经验,包括 4 年主管职位。
2.Speak fluent English & Mandarin
熟练普通话和英语